Distressed Passenger Agent

Corpay is currently looking to hire a Distressed Passenger Agent within our Lodging division. This position falls under our TA Connections line of business and is onsite based at our Schaumburg IL office. In this role, you will be responsible for day-to-day operations for the Distressed Passenger team to ensure support and efficiency in order to achieve high customer satisfaction, quality standards, productivity, and service levels.

You will report directly to Kelly Sutton and regularly collaborate with DP team(s)/department(s).

How We Work

As a Distressed Passenger Agent, you will be expected to work onsite in the Schaumburg office. Corpay will set you up for success by providing:

• Assigned workspace in Schaumburg IL.
• Company-issued equipment.
• Formal, hands-on training.

Role Responsibilities

• Booking and assisting our customers with their hotel and transportation needs.
• Providing helpful information, answering questions, and responding to requests.
• Supporting clients/customers in day of operation via phone, email, and chat.
• Ensuring that customers are satisfied with products, services, and features.

Qualifications & Skills

• Customer service experience.
• Hotel or airline work experience/background (preferred but not essential).
• Proficient in Microsoft Office tools (e.g., Excel, PowerPoint, Word).
• Proficient in computer use (navigating various websites, and use of email and basic software systems).
• Superior interpersonal skills for communication (internal and external).
• Ability to make decisions independently.
• Ability to multi-task.
• Ability to work in a multicultural team.
• Availability to jump in to assist operations in extraordinary circumstances – if and when they arise.
• Strong communication skills.
• Accountability to the business.
• 1 to 2 years of hotel, airline, or call center experience is preferred.

Salary & Benefits

This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. An estimated salary range is $16.00.

• Automatic enrollment into our 401k plan (subject to eligibility requirements).
• Virtual fitness classes offered company-wide.
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time.
• Employee discounts with major providers (i.e., wireless, gym, car rental, etc.).
• Philanthropic support with both local and national organizations.
• Fun culture with company-wide contests and prizes.

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.