Customer Service Representative; Surety - National Accounts

Customer Service Representative (Surety) - National Accounts

Join to apply for the Customer Service Representative (Surety) - National Accounts role at Avalon Risk Management
.

We are looking for a client focused Customer Service Representative to join our National Accounts Department. This full‑time position will work from our headquarters in Schaumburg, IL and will be eligible for a hybrid in‑office and work‑from‑home environment after an introductory training period.

Base pay range
: $46,000 - $49,000 per year.

Company
:
Avalon Risk Management is a specialty insurance broker with offices throughout the U.S. and Canada, focusing on risk management and insurance products for the international trade and logistics industry.

Qualifications
:

• At least 3 years of office‑based professional customer service experience, preferably in a customs broker or insurance‑based environment.
• High degree of accuracy, excellent attention to detail, and ability to prioritize and meet deadlines.
• Intermediate skills in MS Outlook, Word, and Excel.
• Excellent verbal and written communication skills.

Responsibilities include, but are not limited to:

• Supporting National Accounts clients around bond activities.
• Focusing on customs bond support.
• Handling new bond requests/insufficiencies, quoting bond rates/premiums and processing fees.
• Processing bond termination/cancellation requests (STBs and CTBs).
• Handling bond rider requests and quoting applicable premiums.
• Managing corporate bonds, reviewing and updating bond lists as needed.
• Answering general bond questions from clients regarding bond forms, proprietary software (Merlin), rate/premium queries, etc.
• Other client and team support actions as assigned.

A P&C insurance license will be required within the first 120 days of employment. Avalon will provide training and cover associated expenses.

Benefits
:
Health, dental and vision insurance; 401(k) with match; tuition reimbursement; student debt assistance; and more.

Avalon is an equal opportunity employer. Apply today via our quick application process!