Courtyard Chicago Schaumburg - Front Desk Agent

Courtyard Chicago Schaumburg - Front Desk Agent Address 1311 American Lane, Schaumburg, IL, 60173 Compensation $16.50 - $17.50/hour

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

• Now offering Daily Pay
  ! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Located in the heart of Schaumburg, steps from top corporate businesses, over 200 restaurants, and Woodfield Mall, Courtyard by Marriott Chicago Schaumburg/Woodfield Mall, is 15 miles from O'Hare International Airport and a short Metra train to downtown Chicago. Every room is equipped with free Wi‑Fi and a convenient mini‑fridge. Guests can sit back and relax on a comfy pull‑out sofa in front of a flat‑screen TV with premium cable.

Unmatched by other Schaumburg hotels, we offer an onsite Bistro serving healthy breakfast items, Starbucks coffee and a delicious dinner menu with full bar. With an interactive GoBoard®, free property‑wide Wi‑Fi and free shuttle service within a 5‑mile radius, business travelers from Paylocity, Experian, Canon, and ITW can get work done anywhere.