Customer Service - HR Service Center

Job Title: HR Service Center

Location:

Remote
Duration: 3+ Months

The HR Service Center is hiring one contingent resource to be the first point of contact for HR-related inquiries from employees, retirees, and stakeholders. This position replaces a departing team member; the team consists of 10 members.

The successful candidate will be able to manage large amounts of inbound and outbound calls in a timely manner. Following call center scripts when handling different topics. Identifying customers needs, clarify information, research every issue and providing solutions. Keep records of all conversations in call center logs.

Responsibilities include but not limited to:

- Customer service-focused role in a call-center environment, handling high volumes of calls and emails about HR policies and procedures.
- Manage approximately 30-40 HR inquiries daily (calls and emails).
- Respond to questions on HR policies, benefits, retirement, leave, PTO, and payroll.
- Provide accurate, policy-based responses or escalate complex issues as needed.
- Utilize Service Now (case management) and Genesis phone system.

Qualifications:

-Strong customer service or call center experience.
-Background in HR support or familiarity with HR processes (preferred)
- Excellent verbal and written communication skills.
- High attention to detail, as support covers multiple ventures (Zurich US, Farmers, Zurich Canada).