Customer Support Specialist

Job Description

We are looking for a Customer Support Specialist to assist the Account Managers of our fleet operations.

Key responsibilities include:

• Assist with ordering vehicles and general customer service tasks.
• Answer a high volume of customer emails and cases, think outside the box and problem solve.
• Make outbound calls, follow up with customers, and ensure data is accurately noted in the system.
• Multi–task and type customer information into the system in real time.
• Utilize the internal issue tracking system CARE for customer inquiries and issues.
• Create vehicle selectors, process billing changes, generate reports, insurance card distribution, and driver data changes.
• Contact drivers by e‑mail to gather missing information.
• Use Excel vlookup for data sorting.

Top skills: customer service, data entry, customer resolution, email, Microsoft Office (Outlook, Word, Excel), Salesforce CRM.

• 2+ years of customer service experience (Office).
• Strong written and email communication.
• Professional face‑to‑face interaction required, including TEAMS video meetings.
• Proficient in English with proper grammar.
• Strong computer skills; work in multiple databases and monitors.
• Proficiency with MS Office suite (Outlook, Word, Excel basic data entry).
• HS Diploma.
• Excel formatting and basic pivot tables.
• Salesforce experience.

Contract position based out of Schaumburg, IL.

The pay range is $20.00 per hour.

Benefits (temporary role may include):

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan – pre‑tax & Roth post‑tax contributions
• Life Insurance (Voluntary Life & AD&D)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation, sick leave)

The position is anticipated to close on Jan 16, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.