Customer Service Representative

Join a fast‑paced team where problem-solving, communication, and customer care truly make an impact!

Are you a detail‑oriented customer service professional who loves digging in, researching solutions, and helping people through real‑world challenges? This role might be your next great move.

This position is not a high‑call‑volume job-it's a HEAVY email and case‑resolution role focused on delivering exceptional service to drivers and supporting our Account Managers who oversee large vehicle fleets.

What You'll Do

As a key member of the Customer Support Team, you'll help keep drivers on the road and fleets running smoothly by:

Customer Support & Problem Solving

+ Managing a high volume of customer emails and case work through Salesforce

+ Assisting with vehicle ordering, service inquiries, and unique issues (such as impounds or missing documents)

+ Educating drivers on future steps, services, and resources

+ Performing detailed research to find answers and thinking creatively to resolve complex issues

Communication & Collaboration

+ Working closely with a variety of internal departments

+ Communicating daily with both internal teams and external customers via MS Teams, phone, and email

+ Making outbound follow‑up calls to drivers and customers as needed

System & Data Responsibilities

+ Handling CRM case management in Salesforce

+ Entering and updating customer information while actively engaging with them

+ Using internal systems to:

+ Create vehicle selectors

+ Process billing changes

+ Generate reports

+ Distribute insurance cards

+ Update driver data

+ Contacting drivers to collect missing information via phone and email

What You Bring Must‑Haves

+ 2+ years of office‑based customer service experience

+ Strong written communication skills and polished, professional grammar

+ Excellent computer skills; ability to work across multiple databases and screens

+ Proficiency in Outlook, Word, and basic Excel (plus willingness to learn more)

+ 40+ WPM typing speed (typing test required)

+ High school diploma

Nice to Have

+ Experience using Salesforce or other CRM platforms

You'll Be Great in This Role If You Are...

+ A strong communicator who thrives through email

+ Naturally curious and resourceful-someone who enjoys researching solutions

+ Organized, detail‑focused, and comfortable juggling multiple tasks at once

+ A team player who collaborates well and stays calm under pressure

+ Tech‑savvy and adaptable to new systems quickly

Job Type & Location

This is a Contract to Hire position based out of Schaumburg, IL.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Schaumburg,IL.

Final date to receive applications

This position is anticipated to close on Jan 24, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic…