Customer Experience Manager — Lead Service & Satisfaction
Listed on 2026-10-11
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Rohrman Automotive Group is seeking a Customer Service Manager in Schaumburg, IL to lead the dealership's customer service strategy and elevate the overall customer experience. You will coach staff, manage escalations, and collaborate with Sales, Service, and Parts to resolve issues.
The role focuses on driving satisfaction, tracking metrics, and implementing procedures that deliver consistent service excellence. Evening and weekend shifts may be required.
As a Customer Experience Manager — Lead Service & Satisfaction, you will play an important part at Schaumburg Kia in Schaumburg, IL, United States.
Our team is growing, and we are hiring a Customer Experience Manager — Lead Service & Satisfaction in Schaumburg, IL, United States.
This position is for the Customer Experience Manager — Lead Service & Satisfaction role at Schaumburg Kia.
We are seeking a motivated Customer Experience Manager — Lead Service & Satisfaction to join Schaumburg Kia in Schaumburg, IL, United States.
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