Customer Services Professional

Customer Service Professional

We are seeking a customer-focused professional to assist with account management, service coordination, and daily client communications. This individual will work closely with customers and internal departments to coordinate service requests, maintain accurate records, and ensure questions and concerns are addressed promptly. The ideal candidate is organized, adaptable, and comfortable balancing multiple priorities while maintaining a high level of customer service.

Key responsibilities include managing customer relationships and serving as a primary contact for assigned accounts, entering service requests, preparing orders, and maintaining supporting documentation, collaborating with internal teams to coordinate service schedules and operational needs, responding to customer inquiries and working toward timely, effective resolutions, updating customer information and account records across internal databases, communicating with appropriate departments to address service issues and follow through on outstanding items, maintaining detailed records of customer conversations, requests, and service updates, conducting follow-up communications after service completion and coordinating any necessary next steps, prioritizing competing assignments while ensuring deadlines and service expectations are met, and assisting with additional administrative duties and department projects as needed.

Qualifications include 1–3 years of experience in customer service, client support, or a related role, excellent verbal and written communication skills with a professional approach to customer interactions, comfortable navigating multiple software applications and systems simultaneously, working knowledge of Microsoft Office and Teams; experience with CRM platforms, particularly Microsoft Dynamics 365, is preferred, strong organizational skills and attention to detail, and the ability to manage changing priorities and remain composed in a fast-paced environment.