Customer Support Specialist

We are seeking a detail-oriented and customer-focused Customer Support Representative to join our Customer Support team. In this role, you will provide support to account managers and fleet drivers by resolving customer issues, managing cases, and coordinating with internal departments. This is a heavy email, case management, and problem-resolution position, not a high-volume call center role.

The ideal candidate is a strong communicator who enjoys researching issues, finding solutions, and delivering exceptional customer service through both written and verbal interactions.

• Provide support to account managers and fleet drivers by resolving customer inquiries and service-related issues.

• Research complex customer concerns and identify appropriate resolutions.

• Manage a high volume of emails and customer cases through CRM systems.

• Utilize Salesforce to track, update, and resolve customer requests.

• Make outbound follow-up calls to customers when additional information or clarification is needed.

• Communicate regularly with internal departments to coordinate solutions and ensure timely case resolution.

• Create vehicle selectors, process billing changes, generate reports, distribute insurance cards, and update driver information.

• Contact drivers via phone and email to collect missing documentation or required information.

• Accurately document customer interactions and maintain detailed case notes.

• Multitask efficiently while navigating multiple systems and entering information during customer interactions.

• Utilize Microsoft Teams and other communication tools to collaborate with internal and external partners.

• Minimum 2 years of office-based customer service experience.

• Strong written communication skills with excellent grammar and professionalism.

• Ability to communicate effectively with customers and internal stakeholders.

• Strong attention to detail and problem-solving abilities.

• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.

• Ability to work across multiple systems, databases, and monitors simultaneously.

• Strong computer skills with the ability to learn new software quickly.

• Minimum typing speed of 40 WPM.

• High School Diploma or equivalent.

• Experience using Salesforce or other CRM systems.

• Experience with case management and customer issue resolution.

• Familiarity with transportation, fleet management, or automotive-related customer support environments.

• Customer Service

• Email Communication

• Case Management

• CRM Systems (Salesforce Preferred)

• Problem Solving & Research

• Data Entry & Typing

• Microsoft Office Suite

• Internal & External Customer Support

• Thrives in a fast-paced environment with multiple priorities.

• Enjoys investigating issues and finding solutions independently.

• Strong organizational skills and attention to detail.

• Comfortable handling customer concerns through email and phone communication.

• Able to build positive relationships with customers and cross-functional teams.

This is a Contract position based out of Schaumburg, IL.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental &…