Field Service Technician

A leading EDM machine manufacturer is looking for a CNC Field Service Engineer.

Responsibilities:

• Install, service, and perform basic training on all our machinery.
• Need to troubleshoot both electronic and mechanical problems that can occur on site using proper basic testing equipment (i.e. multimeter or oscilloscope).
• Travel by car or airplane to both customer and dealer facilities.
• On-site intake of customer complaints regarding equipment malfunction and service issues, and communication with customer and internal management regarding the technical analysis and determination.
• Document all work done in a legible and technically sound manner.
• Submit both service and expense reports for reimbursement.

Qualifications:

• Good at Electrical Engineering or any industrial electronic repair experience.
• Can be a new grad (will train).
• Vertical Machining Centers (VMCs) repair experience is a plus.
• Working knowledge of CAD / CAM system, materials, tooling, and end mills, if possible.
• Excellent customer service skills, including ability to maintain integrity and ethics in all conversations and actions with customers.
• Self‑motivated, able to work with little or no supervision and to calmly handle stressful situations when customers complain of equipment malfunctions.
• Possess technical curiosity and ability to diagnose and solve production issues. Detail-oriented and able to get work completed in a manufacturing environment.

Benefits:

• Daily allowance for travel – $46 if travel is more than 100 miles one way.
• Gas allowance.