LEGOLAND Discovery Center Guest Experience Team Lead

LEGOLAND Discovery Center Guest Experience Team Lead

Join to apply for the LEGOLAND Discovery Center Guest Experience Team Lead role at Merlin Entertainments.

LEGOLAND Discovery Center – Schaumburg, IL

Pay range: $17.00/hr (base pay range). This range is provided by Merlin Entertainments. Your actual pay will be based on your skills and experience.

• Create engaging, interactive experiences that leave a lasting impression.
• Lead from the floor: be a visible leader who supports the team and inspires outstanding guest service.
• Collaborate with operations management to keep the attraction running smoothly.
• Train and coach Guest Experience Hosts to deliver LEGOLAND’s world‑class service.
• Resolve guest concerns with positivity, professionalism, and a can‑do attitude.
• Champion health & safety standards and encourage team compliance.
• Act as Fire Marshal and First Aider when needed.
• Maintain a clean, safe environment for guests and team members.
• Log incidents and ensure compliance with safety regulations.

• Support onboarding and training of new team members.
• Track training completion and sign‑offs to keep the team empowered.

• High school diploma or equivalent required.
• Previous guest service or hospitality experience is a must.
• A love for entertaining children and families in a fun, energetic environment.
• Strong communication skills and ability to train, guide, and lead others.
• A bubbly, outgoing personality with a passion for teamwork and leadership.

• Excellent health, dental, and vision coverage.
• Outstanding paid time off (PTO).
• Merlin Magic Pass: free entry for friends and family.
• Recognition programs and rewards.
• 401(k) program with company match.
• Tuition reimbursement.
• Learning and advancement opportunities.

• Employee discounts on all attractions.
• Career growth opportunities.
• Diverse, inclusive, welcoming team.
• Fun is part of the job description every day.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other

We can’t wait to meet you! If you’re ready to be the spark that lights up a child’s day and take your leadership skills to the next level, don’t wait—apply today and start your adventure with Merlin Entertainments!