Track Supervisor IL

Track Supervisor IL

Andretti Indoor Karting & Games is actively seeking a talented Track Supervisor to join the team!

Andretti Indoor Karting & Games is a rapidly growing family entertainment company. Our nine AIKG locations feature high‑speed, high‑tech indoor karting, multilevel tracks, multi‑player Virtual Reality simulators, arcade fun, and sophisticated event spaces & restaurants featuring scratch cocktails and culinary creations crafted in our kitchens.

The Track Supervisor is a full‑time hourly role responsible for assisting the operation managers of the facility with daily leadership, including staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation and safety and security. The Track Supervisor must lead the shift with the operations managers and create an environment that encourages ownership and accountability.

A Track Supervisor is expected to maintain the quality and ethical standards set by AIKG while representing the Andretti brand.

• Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
• Accountable to maximize daily sales and effectively manage costs, labor and cash control.
• Maintain opening, running and closing duties for the department.
• Manage organization and cleanliness of departmental areas.
• Take a proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc.
• Ensure the highest level of quality and standards of service.
• Manage all aspects of guest relations and the quality of experience delivered to the guest, i.e., product, timing, service, entertainment, excitement, etc.
• Empower staff to deliver exceptional legendary service.
• Execute any special events with the leader on duty.
• Provide management with direct and honest feedback of staff regarding performance.
• Assist with staff training and employee relations.
• Assure that staff morale is maintained at a high level.
• Takes an active part in the recruitment and retention of staff.

• Guest service and leadership experience preferred.
• Drug Test and Background Check required prior to employment.
• Physical demands: able to lift up to 50 lbs.; must maintain all safety procedures.
• Current trainer or team lead a plus.
• Proven leadership and team skills; ability to motivate and manage all levels of staff.
• Strong written, verbal and organizational skills.
• Ability to work with minimal supervision and make independent decisions and judgement in keeping with the level of the position.
• Open and full availability, willingness to work a flexible schedule including holidays, nights and weekends.
• Sensitivity to confidentiality; use of discretion regarding personal and confidential employee matters.
• Gregarious, upbeat and outgoing personality.
• 6 months or more of Andretti brand and culture exposure a plus.

• Salary from $20.00 – $24.00 per hour.
• Personal/Family Medical, Dental and Vision Insurance Coverage.
• $1,200 company paid Health Savings Account.
• Vacation time accrued during the first year.
• 401(k) retirement program with generous company match.
• Company provided Life Insurance.
• Company provided Short‑Term and Long‑Term Disability Insurance.
• Accident, Critical Illness and Voluntary Life Insurance.

Base pay range: $20.00/hr – $24.00/hr.

Mid‑Senior level.

Full‑time.

Other.

Entertainment.