Referral Specialist - Radiation Oncology

Referral Specialist - Radiation Oncology

Location:

Schaumburg (
* Brand New Office Building*)

Full-Time, 40 hours/week

Office

Hours:

Monday-Friday, 7:30-4:00pm

Travel:
As needed

Under the direction of Radiation Oncology leadership, the Referral Specialist processes incoming calls and referral/authorization requests from patients and oncology physicians. The role supports quality healthcare delivery by obtaining medical records, verifying eligibility, determining benefit coverage, and resolving referral issues.

• Answer incoming calls and manage referral/authorization requests.
• Obtain and submit medical records, verify eligibility, and determine benefit coverage.
• Provide network steerage and resolve referral issues.
• Maintain accurate documentation and support electronic health record workflows.
• Collaborate with physicians, clinical staff, and external partners.

• High School Diploma or GED required; college education preferred.
• Two years of patient/client-facing experience preferred.
• Working knowledge of Epic system preferred.
• Experience in ARIA or other record and verify platforms preferred.
• Experience working with physicians and clinical staff.
• Understanding of medical terminology.
• Proficient computer navigation skills and basic/advanced Microsoft Office/Outlook.
• Knowledge of OSHA, HIPAA, and employment legislation.
• Experience with phone and work queues.

Pay range: $16.35-$24.52 per hour (adjusted for skills, experience, education, geographic location, and internal equity). Additional compensation may be available through shift differentials, bonuses, and other incentives.

• Comprehensive medical, dental, and vision benefits.
• Healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer-provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• Up to 12 weeks parental leave at 100% pay and adoption/surrogacy support for non-physician team members.
• 40 hours paid volunteer time off.