Patient Coordinator

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The Patient Coordinator is responsible for performing a variety of customer service and patient care tasks to ensure a positive patient experience. Ensures documentation and patient records are prepared and organized. Ensures patients have a clear understanding of what to expect during and after their appointment.

• Greets and assists patients, customers and visitors in person and over the phone.
• Performs patient registration in various systems.
• Answers all phone calls in a professional and courteous manner.
• Collects monies for time‑of‑service patient responsibility.
• Verifies insurance coverage and obtains prior authorization as needed.

• Performs preliminary screening of patients prior to procedures, which may include medical history.
• Transports patients to/from the exam room and assists in patient transfer on/off the exam table.
• Provides the patient with preliminary and post‑procedure instructions.

• Assists in preparing the mobile unit for transport when in the mobile setting.
• Maintains a clean and organized work area.
• Orders supplies and ensures the work area is properly stocked.

• Ensures accuracy of patient records.
• Schedules patient appointments and obtains insurance verification and/or authorization.
• Prepares medical records for physicians, patients and customers.
• Ensures accurate documentation of patient visits in various electronic systems and on written documents.
• Assists the clinical staff with documentation and image delivery to the patient, physician, or contracted customer.
• Performs all duties within HIPAA regulations.
• Completes other duties as assigned.

• High School Diploma or equivalent experience required.
• For Mobile Radiology and Oncology, CPR Certification must be obtained prior to hire.
• For Fixed Radiology, CPR Certification is a plus.
• Valid state driver’s license required (as applicable).
• Ability to work at several locations required.
• Strong customer service skills.
• Organizational and multi‑tasking skills.
• Basic knowledge of computer applications and programs.
• Local travel may be required to support multiple sites.
• The COVID‑19 vaccination is/may be a condition of employment.
• All candidates who accept an offer for employment will be required to successfully complete a pre‑employment background check and drug screen as a condition of employment.

• Six months customer service or related experience and/or training.
• Knowledge of medical terminology is a plus.
• Bilingual in Spanish is a plus.

The employee may be exposed to outside weather conditions during transport of patients if working on a mobile unit. The employee may be exposed to a strong magnetic field or radioactive material. May be exposed to blood/body fluids and infectious disease, and environmental hazards such as exposure to noise, and travel.

• More than 50% of the time:
  Sit, stand, walk; repetitive movement of hands, arms and legs; see, speak and hear to be able to communicate with patients.
• Less than 50% of the time:
  Stoop, kneel or crawl; climb and balance; carry and lift (ability to move non‑ambulatory patients from a sitting or lying position for transfer or to exam).

Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.