Front Office Manager-Hyatt Regency Schaumburg, IL

Front Office Manager – Hyatt Regency Schaumburg, IL

Company: Blue Sky Hospitality Solutions

Location: Schaumburg, IL

Oversee all front office operations to ensure profitability, control costs, maintain quality standards, and achieve total guest satisfaction. Supervise front desk staff and assist with guest check‑in/out, handling requests, complaints, and group check‑ins.

• Train front desk staff on hotel policies, practices and procedures.
• Responsible for reservations, registration and special arrangements for groups.
• Process daily and end‑of‑period reports; review guest ledger, advance deposit, open folios.
• Process payroll.
• Assist with performance reviews, disciplinary actions, and discharge.
• Conduct shift briefings to communicate daily events, VIPs, current hotel offerings, updated policies, weekly training topics, occupancy, selling strategy, etc.
• Maintain knowledge of all hotel outlet offerings, facilities and local area events.
• Account for daily yielding, balancing the house with room types/rates, correct settlement of room revenue and ensure credit is established on all accounts in accordance with proper accounting procedures.
• Communicate hotel’s needs to appropriate departments to ensure room availability and open calls are being addressed in a timely manner with follow‑up to the guest that the issue is satisfactorily resolved.
• Assist with implementation of new policies and procedures and ensure staff adherence to existing grooming and attendance policies.
• Assist with the training process of new hires and identify training needs with existing employees through weekly focus on "topics of the week."
• Drive hotel scores and share positive feedback and address any negative feedback on an individual basis.
• Maintain a positive and professional environment in guest areas and in back‑of‑house that motivates and inspires staff.

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Industry: Hospitality