Operations Manager

Assistant General Manager (AGM)

• Job Type:Full-time
• Pay:$48,000 Annual
• Schedule:8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends

The Front Desk Supervisor coordinates front office activities and provides support to the AGM/FOM. This role ensures smooth operations, excellent customer service, and accurate financial processes.

• Walk through the hotel entrance during your arrival and ensure it is maintained and clean.
• Ensure staff is in proper uniform and well groomed.
• Ensure cell phones of the staff are put away for the shift.
• Responsible for greeting guests at breakfast in the AM and ensuring Food and Beverage is running smoothly. Coffee filled/Food ready and replenished.
• Open the pre-arrivals report in Colleague and block rooms that have been inspected within 12-24 hours ->
  Bottom right corner >
  Services >
  Pre-arrival Dashboard ->
  Search, make sure date is today’s date->
  For each reservation, find room ->
  Search by 12 PT ->
  Pick a 12-24 hr. room with the correct room type.
• Responsible for ordering all FD supplies.
• Responsible for ordering all Placery inventory and maintaining a full display daily.
• Programming of POS system adjusting pricing and items for sale.
• Print Downtime Report (throw away old report under desk and replace) and count the drawer, note above.
• Check Back office for laundry and prepare for pickup
• Cash Drawer:
  Ensure the cash drawer at the front desk is $250.00. Make sure that we are filling out the Front Desk Bank Sign-Off sheet for every shift. (Any overage should be dropped at the end of each shift)- Verify and witness drops each shift.
• Check the “guest ledger” and highlight the rooms with balance higher than $600. Take payment in those rooms and then authorize the credit card for the remaining amount.
• Breakfast:
  
  Ensure that the breakfast and coffee stations are replenished throughout breakfast hours as guests come down.
  
  Breakfast breakdown should begin at 9:00am M-F and 10:00am S-S
• Check duplicate reservations, Multiple reservations. (Run and preview both reports). Handle reservations accordingly.
• Check and address Traces for arriving guests.
• 3 rd Party Reservations:
  
  Ensure 3 rd party reservations are set up to bill correctly (ignore “Collect” rooms)
• Arrivals:
  Detailed(Alt + M, R – search %
  Arrival, select Membership Level, Membership Type, Traces, Note, Preferences)
• Review all arrivals for the day, note requests in Pass on Log and place alerts on reservations when necessary
• Review GEM NOTES for the arriving guests.
• Pre-assign Globalists, VIP, and guest rooms with special requests & inform housekeeping of room
• Check the Credit card Authorization Binder for any company or individual forms for guests that will be arriving today
• Lobby Clean Up:
  Ensure that the lobby is swept and mopped after breakfast is over. Make sure all dishes are washed and cleaned for next day. Carpet areas in the lobby should be vacuumed daily as well
• Open Folios: (Alt C+B, select “Advanced”, only check “Open Folio”) must be settled or noted for next shift/supervisor
• Call Back Log:
  
  Ensure that we are placing a call to guest’s room 10 minutes after check-in specifically asking if the “Cleanliness in the room is to their liking”and “Is everything is in working order?” Update the call back log located on desktop. If any issues arise, offer to fix it immediately. If issue cannot be resolved, then offer to switch rooms.
• Packages:
  Ensure that all packages and mail are logged for the day. Update “Guest Package Log”located on. Ensure that we are calling the guest to let them know items have arrived.
• Departures:
  At Noon ensure all rooms are checked out
• Sanitation:
  
  Ensure Bar, Counters, Carts, and Desk & Lobby area are wiped down and sanitized thoroughly
• Gallery Beverage…