Sales Development Operations Manager

Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest‑growing HCM software providers worldwide by offering an intuitive, easy‑to‑use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. At Paylocity, people matter most and have always been at the heart of our business.

As part of the Sales & Marketing team, you’ll help us solve challenges and succeed as you grow and understand the unique needs of our clients and tailor easy‑to‑use solutions to deliver the performance they need. This role follows a hybrid schedule, requiring two days in the office at our Schaumburg, IL location and three days remote per week. Candidates must be able to commute to the office as required.

The work arrangement for this role is subject to change based on business needs and individual performance.

Full‑time

This role plays a critical part in aligning sales, marketing, and operations by shaping the systems, processes, and reporting that support a high‑performing SDR organization across inbound, outbound, and partner channels. Success in this position requires a strong command of platforms like Salesforce, Sales Loft, and advanced reporting tools, paired with the ability to think strategically and drive operational excellence. A key priority will be integrating AI and automation into SDR workflows;

freeing up time for revenue‑generating activities and enhancing visibility into team performance and pipeline health.

• Own the design, build, and maintenance of SDR dashboards and scorecards in Salesforce and Power BI. Provide visibility into activity, SLA compliance, pipeline conversion, and intent signal engagement. Partner with data teams to continuously improve database quality and accuracy for outbound targeting.
• Serve as the directly responsible individual (DRI) for the SDR tech stack—including Salesforce, Sales Loft, Nooks, and enrichment tools. Drive automation, optimize integrations, and reduce manual tasks to maximize SDR efficiency.
• Lead technology enablement for SDRs and managers, including onboarding, troubleshooting, and ongoing optimization of Salesforce, Sales Loft, and enrichment tools. Evaluate and implement new tools that enhance outreach quality, personalization, and conversion, while reinforcing adoption through training and support.
• Partner with Sales Ops, Enablement, and technical teams to embed AI into SDR workflows (e.g., AI‑driven email personalization, engagement summaries, call analysis). Stay on the cutting edge of AI adoption in GTM processes and bring scalable solutions into the SDR org.
• Establish and enforce standards for lead and account data quality—ensuring proper segmentation, enrichment, and routing logic. Build safeguards and automation to eliminate lead duplication, misrouting, and gaps in follow‑up, ensuring every prospect interaction is tracked and acted on.
• Design and implement a scalable process that translates marketing campaigns, events, and intent signals into efficient SDR workflows and playbooks. Ensure that high‑intent leads are routed, prioritized, and followed up on consistently, with visibility into conversion performance.

• 8+ years of experience in Sales/Revenue Operations, preferably with direct exposure to SDR/BDR functions at scale.
• Deep expertise in Salesforce CRM (reporting, dashboards, lead/account management, workflows).
• Hands‑on experience with Sales Loft (or comparable sales engagement platforms) and enrichment tools.
• Strong skills in reporting and analytics platforms (Power BI, Tableau, or similar).
• Proven track record of implementing automation and process improvements to drive sales productivity.
• Exposure to or experience implementing AI‑driven…