Technical Operations Support Specialist - ACA

Technical Operations Support Specialist I - ACA

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$44,800.00/yr - $60,000.00/yr

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award‑winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem‑solving skills to shape the way others see Paylocity. Launch your career with us!

In‑Office: This is a 100% in‑office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on‑site five days per week during designated work hours.

Position Overview

The Technical Operations Support Specialist I is responsible for delivering high‑quality technical support for Paylocity’s growing suite of applications, including modules such as HR & Payroll, General Ledger, Tax support, Integrations, Data Insights/Reporting, Custom Calculations, and Time and Labor/Hardware. This role serves as a key resource for resolving complex client issues and supporting internal departments by addressing escalated technical concerns.

The Technical Operations Support Specialist will troubleshoot a wide range of issues, including software functionality, payroll transmission, installation errors, time and labor discrepancies, payroll tax questions, network connectivity, spyware, and database‑related problems. In addition, the role involves setting up and supporting standard features within web‑based applications. This position requires a strong ability to communicate technical information clearly and effectively, ensuring clients and internal teams receive actionable guidance.

Primary Responsibilities

• Provide technical support by troubleshooting software and hardware issues using remote tools.
• Serve as the first point of contact for clients and/or internal inquiries via cases, emails, and calls, addressing issues related to Paylocity products and services while ensuring timely follow‑up and resolution.
• Support clients in the modification of items (based on the support team) that may include Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and/or security requests.
• Document all interactions, through the entire life cycle, and identify recurring issues or trends.
• Collaborate with internal teams to resolve complex issues and improve software performance.
• Share knowledge and support team learning across the organization.
• Use tools like Excel (VLOOKUP, Pivot Tables) to manage and analyze data.
• Communicate clearly with both technical and non‑technical users.
• Represent the team in client interactions, events, and meetings.
• Effectively switch between multiple communication and tracking systems.
• Remain flexible to business needs, including varying shifts and project support.
• Continuously build expertise in applications and help ensure quality and performance standards are met.

Education And Experience

• 3+ years’ experience in a customer service role; experience in a help…