A​/V Systems Manager

A/V Systems Manager

Zurich North America is seeking an A/V Systems Manager to support development and integrations for the AV services team working from the Schaumburg, IL North America HQ. This strategic role will refine strategy and deliver A/V services in all North America offices. The position requires technical expertise with the M365 Teams Room platform and Crestron room systems, excellent interpersonal skills, and the ability to provide assurance and troubleshooting in an executive environment.

• Manage a team of A/V Systems Engineers to support office collaboration technology including MS Teams rooms, BYOD spaces, and signage.
• Collaborate with the M365 team to continue building a robust data‑centric demand management platform focused on identifying problems proactively.
• Focus on automating break/fix solutions with existing personnel and available tools.
• Work with the IT Site Deployment Lead to improve room standards with a focus on user experience.
• Collaborate with Digital Enablement Lead to ensure appropriate education of business users.
• Keep a pulse on the changing market to ensure ZNA strategy is at the forefront of technology.
• Ensure ongoing stability of Unified Collaboration (UC) devices like Crestron and QSC.
• Exhibit professionalism and interpersonal skills while working with executive leadership in stressful situations.
• Implement a continuous learning plan for the A/V Team focusing on internal development.
• Promote the practice of detailed documentation to enhance team communication and continuity.
• Recruit, mentor and retain talent with expertise in AV systems and service.
• Prioritize proactive resolution of issues while emphasizing expedited break/fix response.
• Ensure collaboration and knowledge sharing across roles within team.
• Provide guidance to the team while maintaining an agile mindset with incident response as a priority.
• Develop ownership mindset to ensure projects are executed with quality.
• Identify trends using the various monitoring tools available to the group (MS Pro Portal, Nexthink, Crestron Toolbox/XIO, Jabra Direct, etc.).
• Establish standardized procedures for communication and resolution.
• Translate knowledge or incidents into actions to support stability.
• Enhance the A/V Demand Management tools by partnering with the M365 Productivity Team.
• Propose innovative digital signage solutions to the Communications business partners.
• Partner with IT Site Deployment Lead to establish leading A/V standards for existing and future office spaces.
• Maintain external vendor and manufacturer relationships to stay current on the market.
• Work with building partners including JLL and Facilities.
• Leverage Deskside Support to expand the reach of A/V Support.

• Bachelor’s Degree and 6 or more years of experience in the Application Design and Development area OR
• High School Diploma or Equivalent and 8 or more years of experience in the Application Design and Development area.

• People management experience.
• Strong analytical skills.
• Customer service experience.
• Strong verbal and written communication skills.

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $ - $, with short-term incentive bonus eligibility set at 15%. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on experience, skills, and education.

Location(s): AM - Schaumburg
Remote Working:
Hybrid

Schedule:

Full Time
Employment Sponsorship Offered:
No

Zurich North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

As an insurance company, Zurich is subject to 18 U.S. Code 1033.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance.