Business Systems Analyst II

Overview

Zurich North America is hiring a Business Systems Analyst II to work on Salesforce application maintenance and production duties. This role reports to a Business Analysis Manager, Salesforce and is in a hybrid schedule.

• Requirements gathering and documentation for enhancements and maintenance, production support and operations.
• Increasing digital experience for external users of Salesforce as the portal is outward facing for Brokers and Customers.
• Work on internal facing Salesforce applications.
• Projects are small to medium size in complexity.
• Collaborate with technical teams and business stakeholders on requirements in an agile development environment.

• Bachelor s Degree in Business Administration or Computer Science or Engineering and 5 or more years of experience in the Information Technology area OR
• High School Diploma or Equivalent and 7 or more years of experience in the Information Technology area AND
• Process reengineering (e.g., LEAN/Six Sigma, Continuous improvement methodologies)
• Process modeling tools
• Business Systems Integration

• Requirements gathering and documentation experience.
• Experience working with Salesforce.
• Agile methodology experience.
• MS Office Suite experience.
• Zurich systems and applications experience.
• Experience in intermediate complex enterprise projects.
• Ability to identify and consider business implications of applying technology to the current business environment.
• General knowledge of the financial services industry including insurance business processes and processing.
• Strong problem-solving and analytical skills.
• Strong written and verbal communication skills; ability to tailor approach based on audience and message.
• Hands-on experience with change management tools/methodologies.

Proposed salary range: $71,100.00 - $, with short-term incentive bonus eligibility set at 10%.

Location(s): AM - Schaumburg

Remote Working:
Hybrid

Employment Type:

Full Time

Employment Sponsorship Offered:
No

Zurich North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.