Claims IT Development - Subject Matter Expert; SME

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122364

Zurich North America is looking for a Claims IT Development - Subject Matter Expert (SME) to work in our North America headquarters in Schaumburg, IL to develop, support and advise on the architecture and development of applications by understanding the requirements of customers and recommending application performance improvements to ensure alignment with business requirements.

Key Accountabilities:

• Work with IT Leadership and stakeholders in the identification of improvement opportunities and prioritizing based on stakeholder needs and strategic direction
• Leverage AI and machine learning technologies to automated and streamline claim system processes
• Drives the execution of a number of initiatives that deliver IT Service Excellence and support the IT strategic direction.
• Build and maintain close working relationships with business partners and ensure alignment to group standards and policies.
• Sets strong precedent for innovation and demonstration of personal expertise in developing methods/techniques/solutions
• Understand customers’ processes and products and how they fit within the goals of the function or business unit.
• Define solution architecture, engage in the reviews and validation of the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements; validate suppliers estimates.
• Estimate Rough Order of Magnitude for the level of effort/cost of new application functionality.
• Perform quality review checks on project deliverables.
• Support and review the documentation of functional specifications.
• Make recommendations for application performance improvements.
• Act as liaison between the Business and IT, as assigned.
• Support the Portfolio Manager in building the Business Case, including cost / benefit analysis, risk assessment, project scope, and development of a high-level plan.
• Support the implementation activities, troubleshooting system environmental issues and providing training as required.
• Perform impact analysis of application changes across various components, holding an end-to-end view of the system.
• Specify / recommend Integration and Parallel testing criteria.

Basic Qualifications:

• Bachelor’s Degree AND
• 7 or more years of software product management or product development experience.
• 5 or more years of experience in software development defining desktop and web-based applications
• Experience with Microsoft Office, Microsoft Project and Visio OR
• High School Diploma or equivalent and 9 years of experience in software product management or product development area OR
• Zurich Certified Insurance Apprentice, including Associate’s Degree and 7 or more years' experience in the product management or product development area

Preferred Qualifications:

• Practical experience utilizing Microsoft and Java languages along with .NET and Java frameworks in delivering IT projects
• Practical experience solutioning and implementing projects for claim systems (Commercial Claim desired)
• Practical experience solutioning and implementing projects for document management systems (File Net desired)
• Practical experience solutioning and implementing projects utilizing AI capabilities in claim systems
• Practical experience utilizing Agile / Scrum methodology to lead / deliver IT projects
• Practical experience utilizing JIRA or similar tooling
• Strong verbal and written communication skills

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please  . Additional rewards may encompass short-term incentive bonuses and merit increases.

We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.

The compensation indicated…