IT Network Tools Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Description

We are seeking a highly skilled and experienced Global Network Management Engineer (Monitor & Control), to join our global team. The ideal candidate will be responsible for implementing proactive network management strategies, leveraging advanced tools, including Artificial Intelligence (AI), to predict and help resolve network issues before they escalate into crises. This role is critical for ensuring the high availability and resilience of our global network infrastructure through the deployment of redundant and alternative solutions.

• Develop and implement proactive network monitoring and management strategies to predict and prevent service disruptions.

• Utilize AI/Machine Learning and advanced network management tools for in-depth network analysis, anomaly detection, and predictive criticality.

• Implement network automation principles to ensure the monitoring system dynamically catches and adjusts to network configuration changes, preventing configuration drift and maintaining monitoring effectiveness.

• Design and implement an automated monitoring and decision system, to manage redundancy and failover processes, ensuring seamless business continuity.

• Manage, configure, and maintain a diverse set of network devices, tools, and systems across the global infrastructure based in 3 regions, supporting 150 sites and around 21,000 users.

• Analyzing network data for performance and provide recommendations for improvements.

• Perform root cause analysis for complex network issues and implement permanent corrective actions.

• Collaborate with cross-functional teams to integrate network management solutions with other IT operations and security platforms.

• Document all network management processes, configurations, and incident resolution procedures.

• Participate in an on-call rotation for emergency network support.

• Allow a clear and understandable interface, that correlates network health with affected applications and services, to network engineers and key customers.

• Experience: 5+ years of hands-on experience in building and maintaining enterprise-level network management.

  • 2 years experience working with LAN/WAN networks, routers, switches and network configurations.

  • Experience working with Security & Firewall systems.

• Location:
  The position is based in Penang, Malaysia.

• Technical
  
  Skills:
  
  Extensive practical experience with a wide range of network management and monitoring tools (e.g., Solar Winds, Splunk, Cisco SD-WAN, Thousand Eyes, nGenius
  
  PULSE, etc.).

• Ability to communicate effectively with team, managers and employees at all levels.

• Education:
  Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

• This role will need to be ready to support globally timezone [EMEA/US/APAC].

• Certifications such as CCNP, or equivalent.

• Proven experience in deploying and managing AI/ML-driven network management platforms.

• Strong understanding scripting for use of network automation and Net Dev Ops (e.g., Ansible, Python).

• Experience with cloud networking concepts (e.g., AWS, Azure, GCP, OCI).

• Demonstrated ability to design and implement a global network monitoring architecture to allow stable availability and good response time to any region.

25-50%

None

Experienced

No

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.