Digital Business Analyst - eCommerce & CRM

Digital Business Analyst - eCommerce & CRM

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Digital Business Analyst – eCommerce & CRM

Our client is a growing company in Schaumburg seeking a Digital Business Analyst - eCommerce & CRM to join their collaborative, people-first team. This is a great opportunity for someone who loves connecting technology, data, and customer experience—and wants to make a real impact.

This role supports both eCommerce and CRM initiatives
, helping the business translate customer and user needs into clear digital solutions. You’ll work across marketing, IT, and sales to identify opportunities, streamline processes, and enhance the digital customer journey.

The company has a strong culture built on collaboration and respect. You’ll be surrounded by a team that values innovation, supports professional growth, and encourages fresh ideas.

• Partner with stakeholders to understand business goals and translate them into digital and system requirements.
• Analyze and document workflows, data sources, and integrations related to the eCommerce platform and CRM.
• Collaborate with developers, project managers, and business teams to ensure solutions align with business needs and user experience goals.
• Support the design and rollout of enhancements to improve site functionality, usability, and customer engagement.
• Conduct data analysis and reporting to support insights-driven decisions.
• Facilitate testing, user acceptance, and post-implementation reviews to ensure successful delivery.
• Serve as a bridge between business and technology teams—translating ideas into actionable digital improvements.

• 3–5+ years of experience as a Business Analyst focused on B2B
  eCommerce
  , or CRM systems.
• Strong understanding of web platforms, user experience principles, and data flows between front-end and back-end systems.
• Experience gathering and translating business requirements into technical specifications.
• Familiarity with tools such as Salesforce, Hub Spot, or similar CRM systems (preferred).
• Excellent communication and collaboration skills—comfortable working with cross-functional teams.
• Analytical mindset with the ability to connect details to the bigger business picture.

• Great culture – supportive leadership, approachable team, and open communication.
• Onsite in Schaumburg – be part of a team that values in-person collaboration.
• Growth potential – this role offers visibility across multiple business areas and opportunities to expand your career.
• Impactful work – your insights will directly shape how customers experience the brand digitally.

Mid-Senior level

Full-time

Marketing and Information Technology

Industries:
Manufacturing

Chicago, IL | $80,000.00-$90,000.00 (Posted 2 days ago)

• Medical insurance
• Vision insurance
• 401(k)