Client Services Representative

Overview

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions. The company delivers a complete platform for the modern workforce and supports businesses in automating HR and payroll, attracting and retaining talent, and building a strong workplace culture. Paylocity offers benefits and development opportunities and values its employees as a core focus of the business.

Help our award-winning technology company run effectively with a position in Operations. Use problem-solving skills to shape the way others see Paylocity and launch your career with us.

This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

As the Account Manager, you will resolve client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. You will utilize available resources, prioritize issues, and deliver outstanding customer service. The role involves meeting performance metrics through inbound and outbound interactions (phone, Zoom, and email). You will serve as the primary point of contact within a dedicated client support team and maintain and enhance client relationships.

Schaumburg, IL.

$25/hour.

Client Services Team Lead.

Monday - Friday in office, 9:00am - 6:00pm (CST).

• Issue Resolution: Maintain availability, manage workloads for accessibility, troubleshoot and resolve client issues, and escalate when necessary.
• Client Focus: Champion clients' interests, deliver clear and effective resolutions, and collaborate with internal technical experts to provide optimal solutions.
• Timely Solution Delivery: Prioritize successful and timely solutions in line with client requirements and internal service metrics (availability, outbound adherence, first call & case resolution, minimal escalations, high client retention & satisfaction).
• Leverage Resources: Use resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt as needed.
• Continued Learning: Stay current by completing educational courses and assigned training within designated time frames.

• Dependability/Follow-Up: Multitask effectively, respond promptly, and ensure timely follow-up.
• Problem Solving: Troubleshoot and resolve issues using knowledge, resources, and data.
• Communication: Exhibit professional written and verbal communication with internal and external stakeholders.
• Guidance: Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.

Required:

• Bachelor’s degree in Business, Marketing, Communications, Organizational Leadership, International Business, Hospitality, Finance or Accounting, OR High School Diploma with a minimum of 2 years of relevant HCM experience.
• Proficiency in Microsoft Office suite.
• Strong written communication skills for business correspondence.
• Strong team player with attention to detail.
• Self-starter with the ability to handle multiple projects at once.
• Essential skills:
  Analytical thinking, problem-solving, time management, communication, and decision-making.

Preferred:

• CPP, FPC, APA, and/or SHRM-CP certified.
• Experience in customer service or previous client interfacing role.
• Experience in payroll and/or call center environment.

• Ability to sit for extended periods: 7-8 hours a day.
• Use of computer and phone systems: operate a computer, use phone systems, and type across multiple software programs.

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We actively cultivate diversity through ERGs and varied employee experiences.

We comply with federal and state disability laws and provide reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, contact  This email is exclusively for such requests. Do not send resumes to this address.

The pay for this position is $19 - $25/hr; base pay offered may vary based on knowledge, skills, and experience. This position offers a full range of benefits. This information is provided per applicable state and local pay transparency laws. Applicants should apply via