IT Services Technician

Are you a skilled problem-solver who is always looking to sink your teeth into something new? A strong communicator who enjoys helping others?

Clarity Technology Group, a Managed Service Provider comprised of a hard-working and close-knit team is searching for a new IT Services Technician. We maintain a flexible and relaxed office environment and work every day to exceed our clients' expectations. We offer comprehensive benefits to promote health and wellness among our staff. This is a hybrid position in Schaumburg, IL.

• A collaborative work environment with the ability to learn about many different industries
• Salary of $55,
• Room for professional growth

• Robust benefits, including health, dental, and vision insurance, a 401(k) plan, life insurance, and both short- and long-term disability coverage

• Provide support to end users via remote support sessions and on-site
• Provide support for Microsoft technologies including Windows and Office 365•
• Configure and deploy new laptop and desktop systems
• Document incidents and follow resolution procedures
• Provide exceptional customer service at all times

• 1-2 years of previous technical support experience
• Experience with building desktops and troubleshooting hardware issues
• Enjoy working as part of a collaborative team and in a fast-paced environment
• Analytical thinking, problem solving, and the ability to learn quickly
• Ability to work a light, rotating on-call schedule
• Technical curiosity!
• Associate’s or Bachelor’s degree in an Information Technology related field is preferred
• Experience with Active Directory and Group Policy a plus
• Ability to travel to head office in Madison, WI on occasion preferred, including one week at the start of the role

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