Market Information Technology Manager

Job Summary

The IT Manager is responsible for verifying that the IT landscape supports the property business goals safely, securely, and effectively. This integral role demonstrates key information technology and computer science skills that enhance escalated support for property IT infrastructure and hardware, including repairs, installations, and maintenance of systems for designated property/properties. The IT Manager assists the Area IT Manager in identifying and forecasting future technology needs and provides input into budgetary proposals for capital expenditures.

A key responsibility of the IT Manager is to collaborate with various technology vendors to validate that property IT solutions meet the needs of guests, associates, owners, and property leaders.

• Education and Experience
  • High school diploma or G.E.D. equivalent; 2‑4 years of experience in Information Technology or related professional area.
  • OR 2‑year degree from an accredited college or university in Business Administration, Information Technology, or related major; and 2 years of experience in related professional area.
  • 4‑year degree from an accredited university or college in Information Technology, Computer Science, or a related major.
• Preferred Qualifications
  • Prior hospitality system‑related experience, professional certifications desired.

• Manage technology needs within budget targets.
• Assist and/or provide input to IT Leadership for capital expenditures (CAPEX) and department operating budget based on anticipated IT projects and property requirements, including anticipated ROI on technology investments.
• Analyze and assess current IT landscape on property and prepare estimates for necessary technology upgrades and improvements to meet business needs.
• Evaluate and verify that each area of responsibility is in compliance with appropriate Marriott International Policies (MIPs).
• Implement solutions as directed to resolve IT discrepancies.
• Order required equipment as directed relating to personal computers, telecommunications, local servers and networks, and process vendor invoices.
• Conduct periodic inventories of applications and hardware; prepare reports for property management as requested.
• Analyze and validate that technology assets are secured; document and escape all identified security risks in accordance with applicable MIP.
• Comply with technology‑related vendor contracts.
• Build and sustain relationships:
  Write and present proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
• Provide customer service to property leadership and associates at dedicated property/properties.
• Respond to inquiries from customers, vendors, and peer group.
• Provide detailed status reports as requested, coordinate 3rd‑party vendor management, and escalation support.
• Ensure client technology needs are met.
• Assist in disaster recovery and business continuity as it relates to technology.
• Provide technical guidance for assigned locations.
• Escalate support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) & Request Center Processes through Tier Escalation process).
• Provide escalation and guidance to property pertaining to guest & associate internet access requirements.
• Escalate problems as appropriate through direct supervisor, Can IT Field and/or Global IT resources.
• Image desktops, install new software applications, apply patches, map drives to appropriate servers and/or networks.
• Move/add/change PCs/peripherals, migrate data when necessary.
• Perform routine desktop backup as scheduled or directed.
• Provide end‑user support.
• Confirm technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly audit measures are in place).
• Support unit infrastructure (servers, switches, router, APs, etc.) and engage appropriate MI IT and/or vendor resources.
• Assist in creating and maintaining a secure server environment. Perform server backups and routine preventative maintenance.
• Provide project support for corporate, regional and property initiatives.
• Execute IT Hotel projects and manage vendor installations.
• Conduct quarterly and annual IT audit and provide plan and…