Aquatics Associate Service Manager

JOB SUMMARY

The Business Systems Analyst II is an integral member of the Reliance Technology Solutions (RTS) Product Management ERP team and is tasked with working with Business Stakeholders to understand the business processes and business requirements for ERP implementations. Additionally, the Business Systems Analyst II plays a leadership role in the planning/analysis, testing and implementation phases of ERP/Application projects, working closely with business stakeholders and the entire team to ensure project success.

ESSENTIAL FUNCTIONS

Requirements Elicitation - Ability to identify a desired future state that addresses a business problem.

· Effectively use interviewing skills to elicit, identify, and document business requirements

· Precisely and consistently captures business problem

· Prioritize requirements to identify the most critical needs

· Uncover needs and value drivers that business partners and end users would not be able to articulate on their own

· Articulate and incorporates extensive business knowledge into requirements

· Obtain agreement and confirms understanding by clearly interpreting business requirements to business stakeholder

Requirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.

· Accurately translates business requirements into functionality

· Manage and Prioritizes business requirements based on business needs

· Understand business process complexity

· Assess the risks of various solutions looking across multiple applications

· Document and contribute to the "to be" business process state considering multiple factors

Creating Compelling Business Case - Ability to measure and communicate proposed project benefits.

· Clearly articulate the impact of business problems and benefits using business language.

· Understand the organization’s economic and revenue drivers

· Understand industry-specific trends that impact the organization

· Quickly adapt to changes in business strategy

· Help business partners communicate solution value to key stakeholders

Providing Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level efforts.

· Adhere to RTS project methodology throughout project lifecycle

· Effectively engage stakeholders in the project estimation process

· Manage ambiguity and creates accurate project effort estimates for their assigned tasks

· Understand, consider and communicate interdependencies for project estimates

Design for Usability - Ability to translate business requirements into business solutions for end-user adoption and productivity improvement.

· Incorporate usability and User Interface (UI) efficiencies into business solutions

· Understand the business data needs as it relates to a potential solution

· Effectively convey the business preferences and functional design to the technical teams

· Ensure end-to-end service performance from the end user’s perspective

· Incorporate knowledge of UI best practices in functional design

Functional Design - Ability to translate business requirements to functional designs using analysis and design techniques.

· Understand functional design specifications

· Provide the link between the business and technical views of the system

· Can listen to and understand technological constraints

· Clarify the business rationale of a solution concept

· Create functional design specifications for low to high complexity solutions

· Map business requirements to functional specifications ensuring traceability

· Anticipate weaknesses in the design solution to ensure risk is mitigated

· Understand technical design specifications and ensures that the technical solution(s) developed will satisfy the needs of the business

· Capitalize on reusability while minimizing rework by incorporating prior resolved solutions

· Consider solution interdependencies in functional design

· Consider third party application features and upgrades prior to designing in-house solution

· Develop solutions for system needs that business partners would not be able to articulate on their own

Adherence to Standards - Ability…