QAD Functional Analyst

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales.

We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world's largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales.

We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Amphenol High Speed Products Group is the market leader for high-speed IO products. Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally.

We are seeking a highly skilled and motivated QAD Functional Analyst to join our team. In this role, you will investigate, troubleshoot, and resolve QAD usage and business process issues while helping users effectively perform ERP processes within the QAD application. This position focuses on functional application support rather than back-end technical administration, coding, server architecture, or system performance management.

Reporting to the Global ERP Operations Manager, the QAD Functional Analyst will provide day-to-day functional support and operational assistance for ERP users through the QAD ERP front-end interfaces and tools.

Functional QAD Application Support:

• Provide day-to-day functional support for QAD ERP users, responding to inquiries, investigating issues, and resolving usage or process-related problems in a timely manner.
• Assist users in navigating QAD ERP front-end interfaces and tools, helping them understand how business processes are performed within the application.
• Support effective use of the QAD ERP application by identifying user issues, documenting patterns, and escalating vendor-managed system or performance concerns as appropriate.
• Assist with user readiness, testing, and communication related to QAD updates, patches, or changes that affect business users.
• Collaborate with IT teams, business stakeholders, and the QAD vendor when application issues require technical escalation or vendor support.

Issue Diagnosis & Resolution:

• Diagnose, troubleshoot, and resolve ERP application issues related to QAD functionality, user transactions, business process execution, or integration impacts.
• Work with internal teams and vendors to resolve complex issues as required.

User Training & Documentation:

• Provide training sessions and create documentation for end users to ensure they are proficient in using QAD ERP.
• Create and update user guides, FAQs, and other documentation to enhance user experience.

Customization & Enhancement Support:

• Assist business…