Field Services Agent EUC & ClientApps Pr Schaumburg, Illinois

## Field Services Agent EUC & Client Apps PrSchaumburg, Illinois, USAApply Now Find out how well you match with this jobJob :
0003671
** Position Summary
** The Desktop Support Specialist provides
** hands‐on technical support
** to end users for desktop, laptop, peripheral, and basic network issues. This role focuses on
** incident resolution, troubleshooting, and user assistance
** to ensure reliable day‐to‐day technology operations. The position is primarily operational and customer‐service oriented.
** Essential Job Functions
** The following duties are
** essential functions
** for purposes of the ADA and FLSA classification:
** Technical Support & Troubleshooting*
* · Provide
** Tier 1–2 desktop support
** for hardware, operating systems, standard business applications, printers, mobile devices, and peripherals.
· Diagnose and resolve user issues related to
** Windows 10 and 11**, Microsoft 365, email, VPN, and common enterprise applications.
· Install, configure, and maintain desktop and laptop systems, monitors, and accessories.
· Perform basic network troubleshooting (connectivity, Wi‐Fi access, device mapping).
** User Support & Service Delivery*
* · Respond to service desk tickets and walk‐up requests in accordance with SLAs.
· Document issues, resolutions, and procedures in the IT ticketing system.
· Educate end users on proper use of systems, security practices, and standard tools.
· Escalate complex issues to senior IT staff or vendors as appropriate.
** Asset & Systems Management*
* · Track IT assets (hardware/software inventory).
· Assist with onboarding/offboarding tasks (equipment setup, access provisioning/de‐provisioning under direction).
· Apply updates, patches, and basic security configurations per established policies.
** Compliance & Security*
* · Follow company IT, security, and data‐privacy policies.
· Report security incidents or suspected breaches promptly.
· Support audits or internal reviews by providing documentation when requested.
** Other Duties*
* · Perform other related duties as assigned within the scope of desktop support.
** Re Qualifications
*** Associate degree in Information Technology or related field
** or equivalent practical experience**.
* 1–3 years of experience in desktop or technical support.
* Working knowledge of:
* Windows operating systems
* Microsoft 365 / Outlook
* Hardware troubleshooting and peripheral devices
* Strong customer service and communication skills.
* Ability to lift and move IT equipment (typically up to 30–40 lbs).
** Preferred Qualifications
*** CompTIA A+, Network+, or similar certifications.
* Experience with IT ticketing systems (e.g., Service Now, Jira, Fresh service).
* Familiarity with basic Active Directory or device management tools.
** Work Environment & Schedule
*** On‐site support in an office environment, Monday through Friday 8am to 5pm at Canton, MI Office
* May require occasional after‐hours or weekend support.
* This position operates in an onsite office environment and requires frequent interaction with employees, IT systems, and technical equipment.
** Physical Requirements
*** Prolonged periods of working at a computer workstation
* Frequent use of hands for typing and handling IT equipment
* Occasional movement within office or facility environments
* Ability to lift and carry standard IT equipment (e.g., laptops, peripherals), with or without reasonable accommodation
** Overtime and Timekeeping
** This position is classified as
** Non‐Exempt
** under the Fair Labor Standards Act (FLSA), which require to
** accurately record all hours worked
** using the Company’s designated timekeeping system or platform. This includes start and end times, meal periods (if applicable), and any overtime hours.

All time must be recorded
** daily and…