Subrogation Representative

General Information

Career area:
Insurance Country:
United States Work Location(s): 1450 American Lane, IL, State Illinois, City Schaumburg Remote:
No Reference #: 21235 Posted Date: 12-05-25 Working time:
Full time

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

We’re looking for people interested in claim subrogation and who are focused on helping our customers while maintaining Ally’s interest. You will be responsible for the investigation, valuation, establishment of exposure, negotiation and settlement property and casualty subrogation registers within a predetermined settlement authority. Ensures that all assigned registers are concluded promptly, equitably and economically within the provisions of the policy contract and in accordance with the policy.

If you’d like to learn more about what we believe makes this role - and this place - so phenomenal, get in touch.

• Handles intake of subrogation referrals.
• Conducts investigations independently and at the direction of management utilizing sound investigative procedures to establish liability as quickly as possible.
• Negotiates settlement of subrogation claims with at fault party while following established, authorized settlement authority.
• Handles questions as needed.
• Maintain a complete and thoroughly documented subrogation file ensuring registers are properly documented and all supporting documents are attached.
• Uses compassionate communication and persuasive negotiation to ensure a positive customer experience.
• Work with and refer subrogation registers to 3rd party vendors as directed.
• Work closely with the claim adjusters to ensure accurate and timely claim referral.
• Issue deductible reimbursement payments to the appropriate parties.
• Identify subrogation situations in a timely manner to protect the interests of the Corporation and request documents needed to process files.
• Handles all registers within the guidelines of the state’s Fair Claims Practices Acts and other Regulations while also ensuring timeliness and KPIs are being met.
• Maintain an up-to-date dairy.
• Maintain necessary licensing and continuing education.

• HS diploma or equivalent required. Associate / Bachelor's degree in business related discipline preferred.
• 1+ years in customer service or insurance industry is required.
• Prior subrogation experience preferred.
• The ability to take detail statements and demonstrate the ability to interpret and apply written coverage accurately to establish claim and determine an action plan.
• Ability to resolve conflicts and treat customers in a courteous, friendly and professional manner.
• Demonstrate an understanding of insurance law as it relates to subrogation.
• High degree of analytical, negotiation and organizational skills.
• Typically requires knowledge of Microsoft Office Programs.
• Leveraging technical expertise and relationships to contribute to strategy and drive business results.
• #DFS
• #LI-Hybrid

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance…