Mass Litigation Claims Specialist II

Mass Litigation Claims Specialist II – Zurich Insurance

Join Zurich as a Mass Litigation Claims Specialist II, responsible for managing moderate to low commercial liability claims involving toxic torts, latent injuries, and class action litigation. You will handle multi‑year claims under CGL, umbrella, excess liability, employers’ liability, and other specialty coverages while providing best‑in‑class service and expertise.

At Zurich North America Claims you will manage each claim from assignment through resolution with moderate direction from your manager, providing technical claims service on primarily litigated matters of moderate to high severity and complexity. Your role will require significant policy interpretation and coverage analysis; retention and management of counsel and other vendors; collaboration with internal and external contacts, including underwriters, customers, and brokers;

negotiation and claim resolution; and management of all communications and reporting associated during the life of a claim.

• Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area OR
• Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area OR
• Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area OR
• High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area AND
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets and products
• Microsoft Office experience

• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem solving skills
• Solid time management, prioritization and multi‑tasking skills
• Experience collaborating in a team environment and building cross‑functional working relationships
• Adept in identifying and explaining complex financial and/or actuarial concepts
• Ability to determine the scope and exposure for moderately complex claims
• Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of moderately complex claims
• Ability to develop and execute a negotiation strategy and plan for resolution
• Ability to identify subtleties in customer/client and/or business partner interactions
• Ability to present information necessary to propose a claim resolution to stakeholders

Pay is based on role, location, skills, and experience. The proposed salary range is $65,900.00 – $, with a short‑term incentive bonus eligibility of 10%. Bonuses and merit increases may also be available. Zurich offers competitive pay, a comprehensive benefits package, a 401(k) match and additional contribution, an incentive plan, and flexible work options.

Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. We value your ideas and experience, offering growth, inclusion, and a supportive environment to shape the future of insurance.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code.

Location(s):
Schaumburg, IL;
Atlanta, IL;
Parsippany, IL;
Addison, IL

Remote Working:
Hybrid

Schedule:

Full Time

Employment Sponsorship Offered:
No