Implementation Consultant

At Paylocity, we create software that makes companies – especially their HR teams – better, faster, and stronger. Our clients use our technology to run their businesses smoothly while we create a rewarding culture for our employees. We are a fast‑growing company dedicated to revolutionizing payroll and HR through innovative technology and support for hundreds of thousands of businesses.

Job Type: Full‑time

We are looking for a Payroll Consultant (Implementation Consultant I) with customer service experience and technical skills to assist new clients’ transition to Paylocity. As an in‑office role based in Schaumburg, IL, you will support small‑business clients by configuring solutions to meet their unique needs. Your day will begin with a detailed needs analysis, followed by tailoring system setups, ensuring accurate data conversion, validating results with clients, and providing hands‑on support throughout the transition to our Client Services team.

In‑Office: This position requires on‑site presence five days a week during designated work hours. Remote or hybrid work is not available.

Schaumburg, IL

• Act as our client’s trusted advisor, ensuring exceptional customer experiences throughout the implementation process, including facilitating meetings and maintaining communication.
• Provide a smooth transition and post‑implementation support, including system maintenance and issue resolution based on client feedback.
• Assist clients in data migration, mapping, and validation to ensure accurate and complete integration into the HCM software.
• Collaborate with clients to gather and analyze their business requirements for specific HCM functions (e.g., payroll, HR, time, and labor).
• Review configuration of the system with clients to align the software with their needs and expectations, ensuring optimal utilization of system capabilities.
• Collaborate with internal cross‑functional teams (sales, product SMEs, project managers) to deliver high‑quality implementations.
• Troubleshoot and resolve implementation‑related matters, escalating critical concerns to the appropriate teams when necessary.

• 1+ year of customer service or customer‑interfacing role.
• 1+ year of HCM implementation experience preferred.
• Bachelor’s degree strongly preferred; associate degree with relevant experience or high school diploma with at least five (5) years of HCM experience also considered.
• Excellent interpersonal verbal and written communication skills with a strong customer‑focused mindset.
• Proficiency in Microsoft Office (strong emphasis on Excel) and other relevant programs.
• Experience with Excel functions including VLOOKUP, Pivot Tables, data manipulation, and analysis.
• Resourcefulness in problem‑solving to overcome obstacles and meet client expectations.
• Project management skills: handle multiple projects concurrently, prioritize tasks, manage timelines, and meet deliverables.

• Ability to sit for extended periods (typically 7–8 hours a day).
• Use of computer and phone systems: operate a computer, use phone systems, and type while handling multiple software programs simultaneously.

Paylocity is an equal‑opportunity employer. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected classes as required by applicable law. We actively promote diversity and inclusion through employee resource groups and inclusive policies. We comply with federal and state disability laws and offer reasonable accommodations for applicants and employees with disabilities.

Base pay ranges from $24 to $30 per hour, depending on job‑related knowledge, skills, and experience. This position offers a full range of benefits. Compensation information is disclosed per state and local pay transparency laws for the job location. Applicants should apply via