Truck Services Specialist

Job Description:

JOB OVERVIEW Truck Operations is responsible for the service vehicle category which includes light duty through heavy duty vehicles and their related services. This segment represents almost 50% of Wheels leased vehicles and growing. This category has specific client, vendor & operational requirements that need to be delivered. This position will ensure that Wheels continues to meet the fleet and upfit market demands.

The Truck Services Specialist is responsible for processing upfit purchase orders, upfit templates, invoice processing and reconciliation, and providing some light duty upfit quotes to clients and internal personnel. Responsibilities also include monitoring internal processes related to vehicle ordering, upfit ordering, compliance regulations, licensing, and pricing.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Develop Upfitting Templates and Body Purchase Orders in the appropriate system application to expedite our clients' ability to submit vehicle orders with upfitting
• Analyze and audit the upfitting purchase orders against the Vehicle Lease Order and related quote, confirming accuracy of equipment, shipping instructions and vendor
• Transmit completed purchase orders to vendors as appropriate
• Research any purchase order or invoice discrepancies and consult with the Truck Engineer or Order Specialist to implement an appropriate solution
• Create and maintain vendor information for Body Companies in the Vendor application.
• This individual will work closely with the Truck Engineering staff; supporting daily activities while learning the complexities and dynamics of the industry
• Identify ways to improve the departmental processes through enhancements and creation of new applications
• Stay abreast of industry trends and pursue industry related classes; become certified in TMI (Truck Marketing Institute) courses
• Work with Truck Engineers/Upfitters to produce light duty vehicle upfit specification quotes to clients and internal personnel
• Review and resolve invoice rejects from Accounts Payable
• Review and resolve exceptions for to support billing of services
• Assist in producing and monitoring departmental reporting for vendors
• Other duties as assigned

LEADERSHIP RESPONSIBILITIES

• This position has no managerial responsibilities.

COMPETENCIES - SKILLS

• Self Starter
• Strong oral and written communication skills including the ability to interact with internal
• and external clients at multiple levels
• Ability to meet deadlines, function under pressure and adjust to changes in priorities
• Proficient with Microsoft Word and Excel
• Develop and maintain constructive relationships
• Organized and detail oriented
• Knowledge of ordering & Body PO systems and processes
• Knowledge of Wheels Service Fleet clients and vendors

EDUCATION AND EXPERIENCE

• College degree or equivalent and/or four years of Customer Service experience
• Truck and Upfit Industry knowledge a strong plus
• High School Diploma required

CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

• Integrity - Always act with integrity and honesty.
• One Team - Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation - Drive continuous improvement, spark creativity and embrace next generation thinking.
• Customer Success - Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

• Discipline Drives Quality - Plan the Trip:
  Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious - Fuel Your Minds:
  Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver - Own It:
  Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter - Share the Ride:
  Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work…