General Manager - Pet Resorts Operations

General Manager - Pet Resorts Operations

Pet Suites is seeking an experienced General Manager to lead a Pet Resort in Schaumburg, IL. The GM will oversee all aspects of resort operations, deliver outstanding guest and pet experiences, drive revenue growth, and maintain a culture of excellence.

The General Manager (GM) is responsible for the overall operations, customer experience, sales performance, and execution of brand excellence. The GM maximizes sales and profit while maintaining exceptional service through a high‑performing team.

• Communicate the company's mission, values, and objectives to the resort team.
• Provide direction and leadership for all aspects of the site, including financial management, customer service, pet care, and team management.
• Develop and implement a comprehensive sales strategy, including proactive lead management and conversion tactics aligned with resort and company objectives.
• Create a plan to drive and achieve resort quantitative objectives—including sales revenue, labor cost, cost of goods sold, and expense management.
• Recognize and reward outstanding performance of resort team members.
• Demonstrate exceptional leadership behaviors and maintain operational excellence within the resort.
• Respond to directives accurately and promptly, ensuring the same level of compliance from the resort team.
• Other duties as assigned.

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum 3‑5 years of management experience, including profit and loss management.
• Availability to work up to 45‑50 hours per week, including evenings and weekends.
• Strong profit and loss management abilities and proficiency with Microsoft Office Suite and point of sale software.
• Comfortable working in front‑of‑house and back‑of‑house resort roles.
• Valid driver’s license and comprehensive vehicle insurance.
• Restaurant, retail, veterinary, or hospitality management experience preferred.
• Bilingual skills are a plus.

• Move throughout the resort for extended periods of time (up to 12 hours per day).
• Move 50 lbs. for distances of up to 10 feet.
• Perform basic math, understand finances, and manage cost control.
• Provide professional image and communication in a loud environment.

The physical demands described are representative of those that must be met to successfully perform this job. Reasonable accommodations may be made. Specific vision abilities required include close, distance, color, peripheral, depth perception, and focus adjustment.

The company affords equal opportunities to all applicants and employees regardless of race, color, religion, sex, national origin, age, disability, or veteran status.

$65,000 annual base salary. 401(k) with employer match and health benefits.

November 30th, 2025

Pet Suites offers medical, dental, vision, a 401(k) with employer match, HSA, FSA, Short‑Term Disability, Long‑Term Disability, Hospital Indemnity, Accident Plan, and Critical Illness Plan.