Manager, Enterprise Account Managers

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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast.

Responsible for effectively managing and overseeing the sale of integrated communication services to enterprise customers such as multi‑site regional businesses or national accounts. Maximizes sales revenues and business objectives on a consistent basis, including ensuring we meet and exceed the end‑to‑end experience expectations of these enterprise customers. Manages and develops sales professionals to drive growth in the business.

• Ensures and develops a consultative business‑to‑business sales culture through strong leadership and coaching. Leads through example by modeling the Company values.
• Evaluates effectiveness of Enterprise Account Managers and implements necessary changes to ensure effective customer account management, including upselling/cross‑selling and new product revenue growth.
• Maintains excellent knowledge of Company’s products/services, pricing practices and selling skills to effectively manage a team Enterprise Account Managers and deploy new products and services to grow business within our existing customer base.
• Ensures competence and continuity of qualified Enterprise Account Managers through optimum selection, training and development, appraisal and motivation techniques.
• Develops, plans and coordinates sale promotions and incentives to meet business goals and objectives. Ensures team and individual rep achievement of all sales, plus quality, goals and standards.
• Monitors employee performance, counsels and advises to ensure compatibility, maximum effectiveness and continued growth on a constant basis. Addresses personnel issues/performance issues in accordance with Company policy.
• Prepares, analyzes and maintains records of individual (as well as group) sales and performance activities relative to business goals and objectives. Ensures accurate forecasts of annual, quarterly and monthly revenue and unit numbers.
• Designs, implements and manages overall assigned account team structure. Coordinates efforts with other internal teams and groups throughout regional system to ensure effectiveness and efficiency. Possesses excellent written and oral communications, interpersonal skills and planning, presentation and organizational skills.
• Coaches, develops, appraises and motivates individual sales representatives to achieve and exceed assigned objectives. Educates sales professionals in sales planning tactics to support their enterprise success by assuring compliance with organizational efficiency through excellent time management, decision‑making and relationship‑building skills.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new…