Supervisor, Benefits Support

Benefits Support Team Lead

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

Job Type
:
Full-time

In-Office: This is a 100% in‑office role based at our Rochester, NY / Meridian,  / Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview

The primary function of the Benefits Support Team Lead is to lead the overall day‑to‑day operations for their designated team. The Team Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. They will ensure all critical aspects of client needs are met and issues resolved appropriately.

They will also provide leadership, coaching, training and mentoring to their team.

• Supervising the work of their assigned group on a day‑to‑day basis which may include delegation of work assignments to various team members
• Provide training and assist with coaching and development of new and existing team members
• Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win‑win” approach.
• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
• Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee employment status changes and performance issues
• Develop and implement action plans to improve team or individual performance
• Act as a technical resource to the Support Team as needed
• Subject matter expert in key areas of their department
• Help create and update processes and other internal training documentation as necessary

• 2+ years’ experience in Payroll/HR Industry required
• 2+ years’ experience in technical/problem‑solving client‑facing role required
• High school degree / GED required;
  Bachelor’s Degree preferred
• Experience with ownership and accountability in group responsibilities
• Previous benefits experience strongly preferred
• Previous experience with Payroll systems is strongly preferred
• Previous supervisory/mentoring experience preferred

Paylocity is an equal opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We actively cultivate differences through our employee resource groups and other initiatives to drive innovation.

The pay range for this position is $59,600 – $85,100 per year; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits. Applicants should apply via