Operations Performance Lead

Operations Performance Lead

Zurich Insurance – Schaumburg, IL (Hybrid – 3 days in office)

We are currently seeking an Operations Performance Lead to join the Legal Services Operations Team. This role will report to the Operational Performance Director and is based out of our Schaumburg, IL HQ office. You will lead moderate‑complexity projects, assess and execute on process improvements, and review and manage the risk‑management framework for the Legal Services organization.

In addition, this role provides operational support for strategic objectives and key initiatives for the department. This may include new procedure documentation and roll‑out, training facilitation & support, change management, and results tracking.

• Lead, develop, and execute cross‑departmental projects that ensure effective processes, protocols, policies, and controls are in place to support the Legal Services function.
• Ensure the appropriate documentation and communication of established policies, procedures and operating standards are completed for the area of responsibility. Regularly monitor activities to identify potential risks and issues of non‑compliance.
• Guide the development, implementation, and institutionalization of best practices around execution and change management.
• Provide methodologies and tools to sponsors and team members to support initiatives and institutionalize processes and documentation.
• Takes a holistic approach to identifying business improvement opportunities, developing solutions, managing initiatives and identifying the resources required.
• Work with management to drive continuous improvement in operational performance through creative problem‑solving.
• Ensure appropriate management practices are effectively utilized throughout the life cycle to improve execution and delivery of results.
• Provide departmental operational support driven by the Legal Services strategic objectives and goals.

• Bachelor’s Degree and 6 or more years of experience in Project Management, Operations, or Risk and Governance OR
• High School Diploma or Equivalent and 8 or more years of experience in Project Management, Operations, or Risk and Governance OR
• Zurich Certified Insurance Apprentice, including an Associate Degree and 6 or more years of experience in Project Management, Operations, or Risk and Governance AND
• Experience in strategic and operational consulting.
• Project management experience.

• Project Management Certification (PMP).
• Strong verbal and written communication skills.
• In‑depth, strong problem‑solving analytical skills.
• Management/general consultancy experience.
• Proficiency in using process mapping software.

Your pay at Zurich is based on your role, location, skills, and experience. You may also be eligible for bonuses and merit increases. The proposed salary range for this position is $ – $, with short‑term incentive bonus eligibility set at 15%.

We offer competitive pay and comprehensive benefits for employees and their families.

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location:

AM – Schaumburg, IL
Remote Working:
Hybrid

Schedule:

Full Time
Employment Sponsorship Offered:
No
Nearest Major Market:
Chicago

Mid‑Senior level

Full‑time

Management and Manufacturing

Insurance