Sales Associate - Ice-Cream Parlour ( Schaumburg - Chicago

Responsibilities:

• Responsible for Parlor revenue generation as per the sales target.
• Responsible to Parlor operational requirements as per the defined SOP.
• Ensure availability of products & maintaining inventories at Parlor.
• Display of customer first attitude & solicits customer feedback on various products of Parlor.
• Addressing customer complaints & grievances in a time bound manner.
• Managing promotional activities of new product at Parlor & encouraging customers for sharing their feedback.
• Minimizing Parlor pilferage.
• Focus on brand building, increasing customer count & customer retention.
• Develop & maintain local business relationship with hotels/motels for increasing bulk sales.
• Maintain relationship with Vendors, landlords, property manager & external agencies.
• Analyzing sales & stock figures for future growth & profitability.
• Analyzing customer feedback & competitors trends in the Retail Parlor market.
• Managing the legal requirements of the Parlor as per the applicable state law.
• Manage & motivate team to increase sales efficiency & customer service centric approach for increasing customer loyalty.
• Monitoring performance of team & sharing of feedback with them.
• Ensuring that all standard of quality, health & safety.
• Any other tasks assigned from time to time.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Good experience in usage of various types of software of sales.
• Should be able to meet sales target.
• Strong organizational & leadership skills.

Education and Experience:

• Bachelor’s degree in sales/marketing field preferred.
• Should have at least 3-5 years of experience in managing parlor/store/Fmcg.
• Should have sound experience in managing team & customers