Regional Operations Leader - Midwest

Overview

General Description: Manage the operational activities of the Emerson Rogers Region. Achieve profitability and ensure consistent service standards and professionalism as defined by our Best Practices and Core Values.

• Accountable for management of operations team members. Includes performance management and approving timecards and expense reports.
• Participate, as needed, in interviewing, hiring, training, and development of operations staff.
• Lead departments in development and successful completion of individual and company goals.
• Coordinate with ER Finance/Commissions the operational support of NCS/Comet.
• Provide regular updates on operational performance. Take corrective action as necessary.
• Work with Operating Company managers to identify areas of improvement, create efficiencies, and improve margins.
• Manage staffing within our metrics and blueprint.
• Work with the COO and Regional Leadership Team to prepare the revenue and expense budget. Monitor the budget to ensure it meets management’s profit and growth goals.
• Manage operational integration of new acquisitions within the region.
• Provide technical expertise in coordinating the inside service of new and existing clients.
• Develop effective interdepartmental communication strategies. Foster team behavior and a sales-oriented department culture.
• Promote the vision and operational direction in support of corporate goals and objectives.
• Regularly review processes and data to encourage efficiencies and team member development.
• Support the use and integration of Emerson Rogers technology within the daily processes of all resource groups.
• Stay updated on industry and new product information, legislation, coverages, and technology.

• 10 years of experience in an employee benefits Insurance Agency with a comprehensive understanding of all employee benefits insurance coverages, underwriting, and rating concepts.
• High School Graduate or equivalent required. College degree preferred.
• Prior managerial experience required. Ability to direct and monitor the activity of others.
• Must hold or obtain a Life and Disability insurance license within an agreed timeframe.
• In depth knowledge of agency management system functionality, workflow procedures, underwriting, sales, and service processes.
• Sets priorities and manages workflow to ensure efficient, timely, and accurate transactions.
• Ability to maintain relationships with clients, carriers, vendors, and other business contacts.
• Ability to work in a team environment.
• Exceptional communication and problem-solving skills.
• Comfortable with internet-based programs and Microsoft Office products.

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

$150,000 - $154,000