Senior Director Ops

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Schaumburg, IL, Merdian, , or Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

The Senior Director Benefits Ops leads the Benefits Service, EDI and Implementation functional areas and the Benefits Directors accountable for those teams. This leader drives the strategy and its execution, ensures client perspectives are understood and addressed by business leaders, and is accountable for team performance, on-time implementations, retention and customer satisfaction. They create scalability in our delivery model, implement process improvement and change strategies, and identify expansion opportunities in a growth environment.

This position will be measured by retention, profitability and customer satisfaction.

• Lead the team to achieve high quality of service across the department, meeting agreed upon deliverables and ensuring key operational performance metrics are met.
• Set the vision and culture for continuous process and quality improvement for both our employee and client experiences.
• Develop, evaluate, and implement strategies to gather and respond to client feedback, and work with cross-functional teams to align client interests with business objectives.
• improvements in efficiency, decision quality, and client experience. tion of AI capabilities into core business processes, championing change management, and ensure measurable improvements in efficiency, decision quality, and client experience.
• Provide direction for a more strategically oriented client experience, including streamlining points of interaction between the client and the company and simplifying processes.
• Develop and present to key internal stakeholders on service, implementation, retention and metrics showing the overall health of client and employee satisfaction and engagement.
• Determine organizational structure and development needs for the business. Create workforce forecasting and plans to ensure staffing for the function as well as the appropriate training plan and career-path development for our evolving business needs.
• Collaborate with nearshore site leadership to address staffing needs, operational performance, employee engagement, and process consistency across nearshore teams.
• Accountable for fostering and promoting a strategic and effective partnership with key partners throughout the business, including Sales, Product, Vendor- partners, Service and Implementation.
• Lead, coach, motivate and develop management staff. Responsible for one-on-one meetings, performance appraisals, growth…