Enterprise Integrations Leader

GENERAL PURPOSE

The Enterprise Integrations Leader is responsible for leading the organization's enterprise integration function and supervising a team of Integration Administrators, Developers, and Architects. This role oversees all system, application, data, and EDI integrations across the enterprise, ensuring information flows securely, accurately, and efficiently between internal and external systems.

The Supervisor serves as both a people leader and technical leader, partnering with the business, Technology, Members, Customers, Suppliers, and third-party vendors to support operational excellence, business growth, and digital transformation initiatives. This position is responsible for team performance, project execution, integration reliability, and the continuous improvement of integration processes and technologies.

The successful candidate must possess strong leadership, technical, project management, and communication skills and be capable of leading through influence to gain support and alignment from the business and IT stakeholders while driving accountability and results within the team.

• Lead and oversee enterprise application, data, API, automation, and EDI integrations across the organization.
• Develop and maintain integration standards, governance, documentation, and best practices.
• Ensure secure, reliable, scalable, and efficient integrations between enterprise systems.
• Partner with business leaders to identify automation and integration opportunities that improve operational effectiveness.
• Act as the primary escalation point for complex integration issues and production incidents.
• Ensure compliance with organizational security, data governance, and regulatory requirements.
• Participate in enterprise technology planning and strategic initiatives.

• Directly supervise Integration Administrators, Developers, and Architects.
• Manage daily workloads, priorities, project assignments, and resource planning.
• Conduct annual performance reviews, goal-setting sessions, and career development discussions.
• Provide coaching, mentoring, and ongoing performance feedback.
• Support hiring, onboarding, retention, and succession planning activities.
• Foster a culture of accountability, collaboration, innovation, and customer service.
• Establish and communicate clear expectations for team performance and service delivery.
• Lead through influence to build consensus and gain support from business and technology stakeholders for integration initiatives, priorities, and solutions.

• Lead integration-related projects, customer implementations, member onboarding initiatives, and EDI implementations.
• Collaborate with business stakeholders to define requirements and prioritize integration efforts.
• Oversee solution design, data mapping, testing, deployment, and production support activities.
• Coordinate projects involving internal teams, customers, suppliers, and third-party vendors.
• Ensure successful project execution within established timelines and budget expectations.
• Evaluate emerging technologies and recommend improvements to integration platforms and processes.

Monitor integration performance, system availability, and operational health.

• Establish and track service levels, performance metrics, and support measures.
• Ensure timely resolution of integration-related incidents and support requests.
• Develop procedures for monitoring, change management, documentation, and disaster recovery.
• Drive continuous improvement initiatives that increase efficiency and reduce manual processes.
• Support after-hours troubleshooting and incident response as necessary.

• Manage relationships with integration software providers, consultants, and external service partners.
• Review vendor performance and ensure contractual obligations are met.
• Review and approve invoices associated with integration platforms, projects, and services.
• Assist with budget planning and forecasting for integration-related technologies and services.
• Identify opportunities for cost savings and operational efficiencies.

• Proven ability to lead multiple projects and teams simultaneously in a fast-paced environment.
• Strong people leadership, coaching, and performance management skills.
• Advanced project management, prioritization, and organizational skills.
• Strong interpersonal, presentation, negotiation, and communication skills.
• Ability to build collaborative relationships…