Back of House Specialist

Anthropologie Back of House Specialist

Location:

5 Woodfield Shopping Ctr., Schaumburg, Illinois, 60173, United States

Pay Range: USD $16.28 - $16.28 /hr.

Employment Type: Part-time.
Seniority Level: Entry level.
Industries: Retail, Retail Apparel and Fashion, Consumer Services.

Role

Summary:

The Back of House Specialist enhances the customer experience by managing back of house operations and omni service processes. They prioritize product flow and replenishment based on merchant impact, adhere to processing and tagging standards, support timely visual execution, maintain organization in both the sales floor and back of house, strategically process order queues to prevent backlog, and use store technology to ensure a seamless omni‑channel shopping experience.

They also maintain packaging standards to exceed customer expectations.

Responsibilities:

Customer

Experience:

• Understands how the merchant process impacts business and prioritizes product flow and replenishment accordingly.
• Strategically processes order queues and daily workload to prevent backlog, limit cancellations, maintain proper customer touchpoints, and prioritize fulfillment of expedited orders.
• Adheres to proper processing and tagging standards while maintaining visual merchandising standards.
• Maintains standards through the use of proper packaging to exceed the customer’s product expectations.
• Supports timely execution of product placement and other visual priorities.
• Keeps the sales floor and back of house clean and organized to ensure product is easy to find and restock.
• Effectively uses store technology to ensure a seamless omni‑channel shopping experience for the customer.

Business Ownership:

• Leads and executes the product flow process, including shipment receipt, processing, security tagging, preparing product for the floor, and placing product.
• Oversees back of house standards and exercises decision‑making to impact organization and efficiency.
• Maintains all receiving, shipping, stock, and supply areas clean and organized.
• Adheres to the store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policies and procedures to support store profitability.
• Oversees the omni process to ensure fill rates are maintained and brand standards are followed.
• Oversees organizational standards related to supply needs, technology, workstations, order staging, and pickup areas.
• Facilitates the transfer of online products back to the warehouse.

Communication + Relationships:

• Communicates daily with the leadership team and shares relevant information regarding omni, shipment, restock and back of house organization.
• Proactively escalates issues that may impact the ability to meet company standards.
• Collaborates with store leadership to share progress on results, while articulating support needs to maximize efficiency.
• Sets an energized pace to establish and maintain omni‑channel standards and service level agreements.

Qualifications:

• Ability to work flexible hours to meet the needs of the store product flow and omni‑channel demand, including mornings, nights, and weekends.
• Proven track record in leading operational processes and achieving measurable results.
• Eagerness to learn and grow within the organization.

The Perks:

URBN offers comprehensive perks & benefits to employees. Availability and eligibility to specific benefits may be subject to location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

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