Compliance Specialist, Retail

The Compliance Services Specialist I is entrusted with the management of various transactional processes within the Compliance Services team. This role involves handling new vehicle paperwork and registration renewals, cultivating relationships with DMVs and trusted vendors, and ensuring legal compliance of fleet vehicles. The specialist will operate efficiently within both external and internal systems to manage processes and communications, while adhering to tracking methods to keep fleet vehicles legally operational.

• Print title, registration, and tax documents based on owner, state, and client instructions to ensure compliance with state and county statutes.
• Identify, analyze, and resolve state, county, and province license and title rejections or questions related to title, registration, and tax.
• Create, update, and adjust print positions on forms through Forms Definition.
• Order duplicate MSOs directly through manufacturer websites and follow up until received.
• Process registration renewals using the appropriate resources for each jurisdiction, ensuring accuracy and timeliness.
• Verify registration and service fees to ensure clients are billed correctly for renewals.
• Reconcile discrepancies using data from databases and vendor reports.
• Coordinate with other departments to fulfill missing or late jurisdiction requirements such as emissions checks or resolving outstanding violations.

• Ability to communicate clearly and confidently with dealers, tag agencies, government agencies, and clients.
• Strong customer service skills with diplomacy and tact.
• Ability to multitask in a fast-paced environment while maintaining high organization.
• High attention to detail for accuracy and auditing invoicing.
• Proficient in problem-solving and follow-up.
• Basic math skills for calculating complex tax documents.
• Experience with Microsoft Windows and its software (Visio, Word, Excel, Office, etc.).
• Proficient with web-based systems and databases, and internet navigation.
• Strong networking skills with vendor negotiation capability.
• Self-motivated, team-oriented, with leadership qualities.

• High school diploma or GED required.
• Two years of previous office or customer service experience.
• Experience with Sales Force request management system.
• Skills in data entry, administrative support, customer service, order entry, and the use of Outlook and Salesforce software.

The position is based in Schaumburg, IL, in a state-of-the-art, all-glass building with numerous amenities and easy highway access. The office fosters a family atmosphere and offers a great training program. Expect a fast-paced environment that requires organization and offers opportunities for growth within Compliance or other departments. Benefits include 11 paid holidays, 15 vacation days (increasing after 4 years), 6 days of paid leave, Blue Cross Blue Shield medical benefits, dental, vision, HSA, 401k (with a 3% match plus 50% on the next 2% of contributions), and many other discounts.

This is a Contract position based out of Schaumburg, IL.

The pay range for this position is $20.00 - $21.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of Schaumburg, IL.

This position is anticipated to close on Oct 31, 2026.

This is a fully onsite position in Schaumburg,IL.

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