Client Experience Specialist - Schaumburg

At Tricoci Salon & Spa, we believe in the power of beauty, self-care, and a sense of belonging. We're a leading name in the beauty industry, offering an experiential space where our clients and team members can discover their best selves.

As a Client Experience Specialist, you will be the first point of contact for our clients and play a crucial role in creating a warm, welcoming, and seamless experience from the moment they walk through our doors. Your exceptional interpersonal skills, attention to detail, and passion for delivering top-notch service ensure our clients feel cared for throughout their entire visit.

• Offer Personalized Care:
  Greet clients with warmth and professionalism, offer refreshments, guide them to specific service areas, and curate an overall experience aligned with their preferences and needs.

• Encourage Future Visits:
  Schedule clients for their next appointment at checkout, ensuring they continue to enjoy the benefits of our services.
• Achieve Key Performance Indicator (KPI) Targets:
  Success will be gauged through the achievement of objectives including rebooking rates, retail conversion, gift cards, etc.

• Champion the Brand:
  Embrace and embody the values and culture of Tricoci Salon & Spa, becoming a living ambassador of our brand.

• Seek Valuable Feedback:
  Gather insights from departing clients on their experience, showing our commitment to continuous improvement.

• Uphold Brand Standards:
  Ensure waiting areas, reception areas, and other spaces are maintained according to company brand standards.

• Facilitate Seamless Communication:
  Maintain an open line of communication with fellow team members and management, accurately logging messages into our system and ensuring timely communication between team members.

• Share Your Expertise:
  Educate clients on our services, retail products, and promotions, assisting clients in their selections and elevating their experience.

• Resolve Inquiries and Concerns:
  Skillfully address questions, fulfill requests, and resolve concerns, demonstrating your expertise and dedication to the client experience.

• Execute Transactional Procedures:
  Handle cash and credit transactions accurately and efficiently, ensuring strict adherence to established credit card/cash management protocols.

• Minimum 1-2 years’ experience in a customer-facing role, preferably in a spa/salon, hospitality, or retail environment. Reservation experience a plus!

• Provide mobile customer experience (via headset and tablet) with strong communication and organizational skills.

• Ability to anticipate the needs of our clients, consistently going above and beyond to exceed their expectations.
• Thrive in a fast-paced environment, maintaining composure and attention to detail even during peak hours.
• Strong communication and interpersonal skills with an emphasis on active listening.
• Strong communication, excellent communication skills and organizational skills.
• Proficient in using computer systems and point-of-sale software.
• Passion for the beauty and wellness industry, with a genuine desire to create exceptional experiences for clients.
• Professional appearance and demeanor, representing the Tricoci brand with pride.
• Ability to work a variety of schedules including evenings and/or weekends.

• Competitive pay
• Employee discounts (up to 90% off the Tricoci menu service pricing, 25-50% off retail and more!).

• Growth opportunities within a diverse, inclusive and fun working environment

• Comprehensive health insurance including medical/rx (including virtual visits) dental, vision, life and disability

• Critical Illness, Group Accident and Hospital Indemnity…