Retail Cosmetics Sales Associate - Kiehls, Woodfield - Part Time

Overview

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, inspiring stores and irresistible products, the Macy's 4th of July Fireworks, and the Thanksgiving Day Parade. We have been part of memorable moments and milestones for countless customers and colleagues, making Macy's a special place to work.

Job Overview

As a Cosmetic Sales colleague, also known as a Beauty Advisor, your focus is to support the Beauty needs of our customers to drive sales. You are a product educator and beauty enthusiast who seeks to make customers feel beautiful and confident. You build a client base and nurture strong client relationships to meet sales goals. You embrace innovation by leveraging new selling ideas and are comfortable communicating with customers virtually and via phone.

You provide customer consultations, including applying makeup and products.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

What We Can Offer You

Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match. Benefit from paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Build community by joining one of our Colleague Resource Groups and participate in volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

• Greet customers in a friendly and helpful manner
• Use product knowledge to give expert guidance based on customer wants, features, and choices
• Build relationships with customers by introducing them to beauty products and identifying their needs
• Show and teach the use of beauty products by applying them on the customer
• Keep proper display, organization, storage and restocking of inventory
• Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program
• Participate in pre-selling and sales-boosting events to increase sales and reach personal sales targets
• Stay current with all training through Macy's educational resources, including vendor trainings and virtual trainings as requested
• Merchandise new arrivals, process damages, testers and select merchandise to return to vendors
• Use point of sale technology to help in selling and fulfilling customer orders
• Follow hygiene standards and asset protection control and compliance procedures
• Foster an environment of acceptance and respect that strengthens relationships and authentic connections with colleagues, customers, and communities

• Product knowledge:
  Understanding of beauty products to give expert guidance based on customer wants, features, and choices
• Communication:
  Comfortable communicating with customers virtually, via phone, and in person
• Sales:
  Ability to build relationships, achieve sales goals, and participate in pre-selling and sales-boosting events
• Technology:
  Use point of sale technology and applications to aid in selling and fulfilling orders
• Continuous learning:
  Self-driven to stay updated on Macy's beauty product knowledge and trends
• Makeup application:
  Show and teach the use of beauty products by applying them on the customer
• Subject Matter Expertise:
  Proficiency in vendor lines and beauty trends
• Interpersonal
  
  Skills:
  
  Strong ability to work with colleagues at all levels
• Collaboration:
  
  Partner with the total Beauty team to drive sales and deliver customer experience

• Passionate with a business-minded attitude to succeed in a performance-based setting
• Able to resolve customer problems constructively
• Strong organizational skills and ability to multitask in a fast-paced environment
• Able to work a flexible schedule including evenings and weekends
• Enthusiasm for the beauty industry and outstanding customer care
• Flexible and able to use sound judgment in ambiguous situations
• Flexible availability, including days, evenings, weekends and holidays, with dependable attendance
• At least 1 year of customer service or selling experience required
• Previous cosmetic or fragrance sales experience is a plus

• Prolonged periods of standing/walking (at least two consecutive hours)
• Frequent use of computers and handheld devices
• Reaching, including above eye level, crouching, kneeling, stooping and color vision
• Lifting and moving items up to 25 lbs; climbing ladders…