Apprenticeship Training Supervisor, Field Service

Job Details:
Level: Management,

Job Location:

DNSA Schaumburg, IL - Schaumburg, IL 60173, Salary Range: $ - $ Salary/year,

• Develop, implement, and continuously improve a structured Field Service Apprenticeship curriculum covering mechanical, electrical, hydraulic, pneumatic, CNC control, and machine-tool troubleshooting.
• Establish a clear training progression with defined skills, competencies, and performance expectations for each stage of the apprenticeship.
• Provide hands-on technical instruction and practical training using CNC machine tools, components, electrical systems, controls, and diagnostic equipment.
• Directly supervise and mentor Field Service apprentices throughout their apprenticeship, providing regular coaching and performance feedback.
• Train apprentices in systematic troubleshooting and root-cause analysis rather than component replacement or trial-and-error repair.
• Develop training modules covering machine installation, preventive maintenance, machine calibration, electrical troubleshooting, mechanical repair, spindle systems, servo systems, ATC systems, hydraulics, pneumatics, lubrication, and CNC controls.
• Provide practical training on Fanuc,Siemens, and other applicable CNC control systems.
• Train apprentices to interpret electrical schematics, hydraulic and pneumatic diagrams, machine drawings, ladder logic, and technical documentation.
• Develop hands-on assessments and proficiency standards to determine when apprentices are ready to progress to more advanced work and eventually perform field service independently.
• Coordinate with experienced Field Service Engineers to expose apprentices to customer-site service calls, installations, machine start-ups, repairs, and troubleshooting.
• Track apprentice progress, training completion, technical competencies, and areas requiring additional development.
• Identify skill gaps and modify training plans based on apprentice performance and the changing technical requirements of the Field Service organization.
• Maintain current technical training materials, procedures, troubleshooting guides, checklists, and other apprenticeship documentation.
• Partner with Field Service leadership to ensure the apprenticeship program develops technicians with the skills required to support DN Solutions CNC equipment and customers.
• Reinforce company standards for customer service, safety, documentation, communication, and professional conduct.
• Assist in developing standardized service procedures and best practices based on field experience.
• Support the recruiting and evaluation of future Field Service apprentices by helping assess technical aptitude and hands-on potential.

• 7+ years of hands-on CNC Field Service, Machine Tool Service, or closely related technical experience.
• Strong mechanical and electrical troubleshooting ability.
• Demonstrated experience servicing CNC machine tools.
• Ability to diagnose problems systematically and explain technical concepts to less-experienced technicians.
• Strong communication, coaching, and mentoring skills.
• Ability to develop technical training materials and practical skills assessments.
• Ability to work effectively with apprentices ranging from entry-level to experienced technicians transitioning into CNC Field Service.
• Willingness to travel periodically with apprentices to customer locations for hands-on training.
• Valid driver's license and ability to travel to customer sites as required.
• Ability to read and understand technical documentation, electrical schematics, and mechanical drawings.
• Strong English communication skills, both written and verbal.

• Experience with DN Solutions / Doosan CNC machine tools.
• Previous experience as a Field Service Trainer, Lead Field Service…