Client Reporting Implementation and Transition Team, Program Manager​/BA - US - VP

Job Description

Job Title:

Vice President – Program Manager / BA

Location: United States – Columbus or New York

The Client Reporting organisation manages the production of over 700,000 client deliverables annually, including recurring marketing, client and regulatory‑driven reporting across all client channels and asset classes. The organisation is undergoing a multi‑year global transformation to implement a new Target State, including the deployment of a new vendor reporting platform, optimisation of data management, template enhancements, operating model convergence and the decommissioning of legacy systems.

A new Transformation Program team is being formed to support the delivery of this strategic initiative.

This Vice President role will report to the Program Director and work closely with cross‑functional stakeholders, including Client Reporting, Investment Specialists, Sales, Marketing, Product, Technology and external vendor partners to gather requirements, support process engineering and deliver associated programme outcomes. The role will have a particular focus on process improvement and business analysis, supporting the design and implementation of efficient scalable solutions.

• Support the end‑to‑end delivery of the Client Reporting Target State programme, ensuring alignment with organisational strategy and business objectives.
• Manage assigned work streams or projects, including planning, execution and delivery of key milestones.
• Coordinate with stakeholders to ensure effective communication, transparency and alignment throughout the programme lifecycle.
• Prepare and deliver programme updates, status reports and risk/issue logs for senior management and steering committees.
• Collaborate with the Product Lead and Technology teams to support integration of the new reporting platform and data management enhancements.
• Drive change management activities, including stakeholder engagement, training and adoption initiatives.
• Gather, analyse and document business requirements, translating them into functional specifications for technology and operational teams.
• Monitor programme budgets and track financial performance for assigned work streams.
• Identify and escalate risks, issues and dependencies; support resolution and mitigation efforts.
• Contribute to the continuous improvement of programme governance, processes and templates.

• Minimum 8 years’ relevant experience in asset management, programme/project management, business analysis and/or client reporting, with a track record of delivering complex projects or programmes.
• Experienced in process engineering, mapping and improvement methodologies such as Lean, Six Sigma or equivalent.
• Proven experience supporting large‑scale vendor implementations, ideally for reporting platforms such as Kurtosys, Fact Set Vermilion or equivalent, and data management solutions such as Snowflake.
• Strong ability to lead cross‑functional teams and operate effectively in a matrixed global environment.
• Excellent communication and stakeholder management skills, with the ability to tailor messaging to diverse audiences.
• Strong organisational skills, attention to detail and results orientation; proficient in MS Office and experienced with project management tools and methodologies including JIRA, Agile, PRINCE2/APM/PMP.
• Bachelor’s degree or equivalent; advanced degree and/or relevant certifications preferred. Experience with change management and process improvement initiatives is an advantage.

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may…