Access Business Partner

OUR MISSION

Inspiring What’s Possible For Every Learner.

The Access Business Partner serves as a regional subject‑matter expert for Macmillan Learning’s Access programs, including Inclusive Access (IA), Equitable Access (EA), and emerging access models. Reporting to the Director, Access Strategy & Operations, this role supports the regional growth, readiness, and performance of Access programs by partnering with Sales, Customer Success, vendor partners, and institutional stakeholders. The Access Business Partner acts as the primary point of contact for Access vendor partners and key institutional contacts within their region, ensuring operational readiness and strong, data‑informed partnerships that advance institutional success.

This role combines program expertise, relationship management, and readiness coordination. It plays a key role in ensuring institutions, bookstores, and channel partners are prepared for each academic term and that Access programs deliver a consistent, high‑quality experience for all stakeholders.

• Serve as the regional Access business partner for Sales, Customer Success, and institutional stakeholders.
• Scale Inclusive Access revenue growth across campuses in the assigned regional territory.
• Establish C‑suite relationships at key accounts to promote Macmillan’s Access program and gather intelligence on other affordability initiatives or business models being implemented (e.g., student pay/licensing/collections).
• Execute strategic IA targeting and growth, collaborating with Sales to drive digital adoption, including the conversion of print to digital or adoptions with low sell‑through to increase revenue and market share.
• Build strong relationships with vendor partners (for example, Vital Source and BNED) and campus bookstore managers to align on Macmillan Access strategy, readiness, and issue resolution.
• Partner with vendor access managers in assigned regions to coordinate program execution and communication with institutions and campus administrators.
• Support the Director in executing divisional and enterprise Access growth plans, including adoption targets and program expansion.
• Attend conferences and interact with key customers and IA thought leaders to uncover new opportunities, strategies, and best practices.
• Provide feedback from the field to inform Access strategy, playbook updates, and continuous improvement efforts.

• Lead regional term readiness efforts, ensuring institutions and channel partners are prepared for each academic term.
• Conduct readiness reviews with internal stakeholders on key accounts to assess and document term readiness.
• Contribute to and follow established playbooks, checklists, and operational procedures for program setup, launch, and transition activities.
• Validate completion of readiness milestones in collaboration with the Access Delivery and Implementation (Operations) team.
• Identify and document risks or gaps; elevate issues to the Director or Operations team for resolution.

• Act as the primary Access contact for vendor partners in the assigned region, ensuring consistent communication, data accuracy, and alignment on term readiness.
• Partner with Delivery and Implementation and vendor field teams to manage pricing updates, adoption reconciliation, and access corrections.
• Coordinate with the Delivery and Implementation and vendor field teams to resolve data discrepancies and ensure fulfillment accuracy.
• Participate in joint meetings or readiness reviews with vendor and institutional partners to monitor progress and address emerging issues.

• Monitor and track term‑readiness dashboards, adoption metrics, and fulfillment accuracy for assigned regions.
• Provide regular reporting and analysis to the Director, highlighting successes, risks, and opportunities.
• Identify trends or recurring issues across institutions or vendor partners, recommending process improvements.
• Contribute to post‑term reviews and continuous improvement initiatives to enhance efficiency and institutional satisfaction.