Ticketing Stadium Operation and Ticketing Electronic Access Control – FIFA World Cup ; Ho Job Schenectady area,New York USA,Business

Position: Ticketing Stadium Operation and Ticketing Electronic Access Control – FIFA World Cup 26 (All Ho[...]

Description At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

Department: Tournament Time Role | EG

Employment Type: Fixed Term Contract

Location: All Locations

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Main Activities and Responsibilities

The Ticketing Systems & Stadium Operations workforce is responsible for delivering all operational, technical, and customer-facing ticketing services across Host Cities and World Cup stadiums.

This posting covers the following baby roles under the Ticketing functional area:

Electronic Access Control Specialist
Ticketing Stadium Assistant Manager

These roles work in collaboration with Ticketing HQ, Stadium Management, Technology teams, Guest Services, Security (SEC), Venue Management, and other functional areas to ensure seamless delivery of ticketing operations, infrastructure, technology readiness, and premium customer experience for all FIFA World Cup 26™ spectators and stakeholders.

Stadium Ticketing Operations (Assistant Manager)

The Ticketing Stadium Operations Workforce Is Responsible For Delivering All Operational, Technical, And Customer-facing Ticketing Services Across Host Cities And World Cup Stadiums. The Main

Responsibilities Include:

Lead or support the full delivery of stadium ticketing operations at assigned FIFA World Cup 26™ competition venues.
Conduct all pre-tournament infrastructure, hardware, overlay, technology, and equipment setup and testing.
Validate stadium seating maps vs ticketing system (seat kills, obstructed views, flows, ADA plans, signage accuracy).
Execute matchday and non-matchday ticketing operations, including Ticket Offices, Ticket Resolution Points, Guest Service locations, and turnstiles.
Manage and deliver training for all ticketing staff, including volunteers, resolution assistants,…