Project Manager, Enterprise Merchandise

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

Customer First
:
We prioritize customer satisfaction in every decision.

High Quality
:
True quality means premium materials and rigorous production standards you can feel good about.

Essential Design
:
We focus on timeless, functional essentials instead of chasing trends.

Always a Better Deal
:
Innovation and transparency ensure value for both customers and partners.

Social & Environmental Responsibility
:
We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices.

That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

As Project Manager
- Enterprise Merchandise, you will be responsible for supporting Account Executives during the sales process by managing order-to-delivery for their clients. Your primary goals are to leverage your deep understanding of Quince to support your Account Executives and to deliver an excellent customer experience. Your role s and responsibilities are subject to change as we optimize our sales process. You will work directly with the US-based sales team and our Hong Kong-based project manager(s).

• Partnership: proactively gathers deal info, finds answers, proposes solutions, and finds opportunities to decrease your operational tasks.
• Accuracy: detail-oriented and upholds client expectations throughout the entire process.
• Urgency: replies with a sense of urgency, advocates with vendors on behalf of the customer, organizes next steps at every touchpoint.
• Customer Support: accountable for all issues, over-communicates with the customer, and manages any issues with confidence and compassion.

• During the Sales process, you will be asked, among other things, to help Account Executives gather Deal information, understand inventory levels, and interact directly with vendors to plan orders.
• Once an Account Executive has sold a new project, you will take over all communications with the client from logo approval to billing. This includes finalizing customization details, sharing progress photos and updates, and communicating delivery dates. You will serve as the liaison between our Hong-Kong based project manager and US-based client for approvals.
• Track project updates in our B2B operations tracker and share updates with clients.
• Communicate with an Account Executive as needed.
• Additional Client Support:
  • Assist clients with sample returns
  • Assist with shipping and tracking of samples and complete orders.
  • Troubleshoot any missing or lost items.
  • Answer product and inventory questions as needed.
  • Field requests to expedite samples when possible.

• Must have knowledge of Google Sheets. Preferred experience with a CRM (we use…